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SD7.1 SP2 - Unable to get to Process Link sent in IM creation email

  • 1.  SD7.1 SP2 - Unable to get to Process Link sent in IM creation email

    Posted Mar 05, 2012 12:19 PM

    Looking to see if someone has run into this before -

    The Incident Creation notification email to the users has a link that, when clicked, should take them to the process view page for the new ticket. 

    The embedded HTTP link is:  servicedesk/ProcessManager/Reports/OpenProcess.aspx?ReportSessionID=a5c8f79b-623b-11e1-b132-005056a57db0&NoTabs=1 (removed the http:// from the beginning)  and eventually times out with nothing on the screen.

    The only time it seems to have worked is when it was first installed - it was only recently tested. 

    I've looked at the template and the only changes were to the text in the body of the message.  Looking at the Log Viewer, no errors are generated either.

    thanks

    Steve



  • 2.  RE: SD7.1 SP2 - Unable to get to Process Link sent in IM creation email
    Best Answer

    Posted Mar 07, 2012 04:16 PM

    FYI/FYSA

    Resolution, pointed out from Support Technician, was that some of our custom portal pages were created with the checkbox for 'This is a Process View Page' selected.  Once these were removed, the proper page was accessed by the link in the emails.

    Steve