ServiceDesk

We are using Service Desk 7.1 SP2.

We have successfully created a number of categories under Incident Management and been able to use these to classify tickets.  However, in creating some custom reports for the different groups, many, if not most, of these categories are not showing up to be selected by the report (classification_category_01).  Not sure why or what the difference in how the categories were created but need to try and find a resolution.

Looking for suggestions/commments

Thanks!

Steve

Enter Text Directly was the answer - Even though they are not visible, when I check the box and type the name in, this seems to work just fine.

steve