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SD7.1SP2: Support 1 queue question

Created: 21 Jun 2013 | 1 comment

I need to have the support 1 queue show only those tickets that are not assigned to any person (if you select group, tickets assigned to members of that group show up).  There doesn't seem to be any NOT assigned to user option ??

 

section1 - shows unassigned tickets (needs work)

section 2 - shows tickets assigned to the user logged in (works)

section 3 - custom report for term reports (works)

 

 

Operating Systems:

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michael.george's picture

Not sure there is a way to do exactly what you describe here, but I do have a thought. Could you simply create a report that only shows those tickets that do not have an owner and then give permissions to that report to your Support 1 group? This would allow them to have visibility on those tickets but by leveraging permissions you could limit the visibility to whom you wanted.

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