ServiceDesk

 View Only

  • 1.  SD.Email.Monitor

    Posted Mar 16, 2011 03:47 PM

    Currently we have our users submit all support request via email. We would like to include any screenshots and/or attachments within an email for all new incidents that are created in servicedesk 7.0 MR1. Does anyone know how to configure this using SD.Email.Monitor or any other workflow? Thanks.

     



  • 2.  RE: SD.Email.Monitor
    Best Answer

    Posted Mar 17, 2011 01:17 PM

    We were running 5 customized copies of the mail feeder in 7.0 and it supported attachments out of the box.



  • 3.  RE: SD.Email.Monitor

    Posted Mar 22, 2011 10:48 AM

    Some how our default Reports portal page has disappeared and I would like to recreate it.  Can someone tell me the standard webparts that are inlcuded on the Reports web page?  We are running V7.0 MR2



  • 4.  RE: SD.Email.Monitor

    Posted Mar 22, 2011 11:15 AM

    My Reports page disappeared once, I rebooted the server and it came back.

    FYI, this Report issue should probably be in a different post.

     

    Larry



  • 5.  RE: SD.Email.Monitor

    Posted Mar 23, 2011 03:14 PM

    You are correct. After checking the process logs for "Save References and Contact Info," I found what was wrong. I can now see the attachements. Thanks.



  • 6.  RE: SD.Email.Monitor

    Posted Mar 24, 2011 11:21 AM

    Thanks Larry,  My mistake on the incorrect posting, still not sure how I managed to do that.  A reboot resolved the incident.  Richard