Workflow Soluiton

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  • 1.  SD.Email.Monitor

    Posted Aug 15, 2011 12:27 PM

    Hello,

    My SD.Email.Monitor component is using POP to get the emails for my Service Desk.

    I run the debug and it successfully finds the emails but the component that is supposed to delete them is not deleting them.

    LogicBase.Components.Pop3.Pop3DeleteByIdComponent is the name of the component.

     

    Because it does not delete the email it continually creates an entry for the same email.

    It created over 100 entries before we stopped it.

     

    Any ideas?

     

    Thanks,

    Shawn



  • 2.  RE: SD.Email.Monitor

    Posted Aug 22, 2011 04:45 AM

    Well outside of going to IMAP which is the best bet you can start by doing this:

     

    Go into SD.Email.Monitor

    Bottom left find the log 'Log Delete ERROR' and turn it to fatal and watch your logs for the error 'Using PO:P Email a message was FETCHED but could not be DELETED so it will be FETCHED AGAIN'

    If that is happening than I would drop two pop get components in. One that checks for unread messages and drop it in before the 'Get List of POP Messages' and have it split out (if there are no unread messages go to end and if there are than continue on down the workflow) and the second would be before the 'Is BlackList Rule' that marks the email read.

    Hope that helps.



  • 3.  RE: SD.Email.Monitor

    Posted Sep 21, 2011 11:51 AM

    This error ended up not being related to Workflow or Service Desk. It ended up being related to my company's email system not actaully deleting emails when being gotten from POP. So the Service Desk would think that it's deleting them but they wouldn't actually be deleted. So we changed a setting for POP on the email server and it fixed it.