SDR and antivirus file exceptions
I like to use SDR as a backup option. However, I get more and more errors and exceptions caused by my antivirus:
(Sorry, description translated)
Backup- \\hostname.contoso.local\C:
File Documents and Settings\All Users\Application Data\McAfee\Common Framework\AgentEvents\201209121855187243381000005FC.xml was not found or access was denied.Backup- \\hostname.contoso.local\C:
V-79-57344-33967 - Folder or File not found, or access impossible. Element \\hostname.contoso.local\C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\AgentEvents\201209121855187243381000005FC.xml is in use - skipped.
The probem is that I want to use SDR, but my customers ask about the error message every time. AOFO is enabled.
Is there a solution to this?
Monster
P.S. I just discovered, I can also exclude directories in the backup options, which keeps SDR enabled in the selection list. I am not sure, if this is the solution or just a display bug.
Comments 7 Comments • Jump to latest comment
Hi. When able, please logon to the affected server using the same Logon Account used by Backup Exec for the backup job and execute the following commands. Please post the results for review. Thank you.
(1) WHOAMI /ALL
(2) DIR C:\201209121855187243381000005FC.xml /S /A /Q /R /X
The file C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\AgentEvents\201209121855187243381000005FC.xml does not exist. I assume it’s a temporary file which gets deleted soon after.
Hi. Since the speculation is that this is a temporary file, does the backup failure for this specific file happen consistently or sporadically? Is the filename always exactly the same or does the filename differ when the failure occurs? Other speculation is that this is an access rights issue and that the filename could differ. It would be very helpful to know operationally how this file is used by the application before excluding it. I understand that the backup failure and research makes things complicated. When able, please provide some insight to the previous questions and also execute step (3) and (1) and post the results for review. Thank you.
Happens both, sporadically and consistently on different servers. The filename differs.
I checked the ident data: login account is set to system-login-account. Tests are all successfull, but Shadow Copy Component fails! I chose the administrator account for that and tests still fail.
I also did your command on the folder, the files are in. I could not do it on the file because they don't exist when I look them up:
> dir "C:\ProgramData\McAfee\Common Framework\AgentEvents\" /S /A /Q /R /X
Result is:
Result of whoami /all is:
Hi. Thank you for anticipating step (3) since it was accidently omitted in my previous post. In the interest of obtaining a successful SDR backup I can provide a possible temporary workaround. When able, please execute step (4), rerun the failing backup job, and report the outcome. Thank you.
(4) C:\>REG ADD "HKLM\SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\Engine\NTFS\FilesNotToBackup" /v "Temporary Application Exclusion" /t REG_MULTI_SZ /d "C:\ProgramData\McAfee\Common Framework\AgentEvents\*.xml" /f
You can exclude non-critical files/directories and still have SDR. Check the job log and see whether the .dr file is created. With the .dr file, you can then use SDR to recover the server. If the .dr file is not created after a successful backup, then you probably have excluded something which you should not have. You wuold need to re-do your selection list again.
There are two ways to exclude files:
For (1) you are right.
For (2) that does not apply, the SDR file is not created when you partially backup drive C, even if you only exclude one single unnecessary file. And that is plain annoying!
Would you like to reply?
Login or Register to post your comment.