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SDR Restore of backup server - conclusions

Created: 10 Sep 2013 | 4 comments

Hello everyone,

Just done a simplified disaster recovery test. Restored system info: Windows Enterprise 2008 R2 64bit SP1, installed applications Backup Exec server 2012, installed OS roles/features: Hyper-V, MS clustering (this server is a node of a cluster).

Unfortunately not all services/applications were up and running correctly after the restore. What are your conclusions after this process? What problems have you encountered during the process and after that?

Please find our remarks:

  1. Except one thing the restore process were done smoothly. The only problem that appeared was an error after EULA acceptance that said: Process 'X:\windows\system32\wpeutil' reported an error executing the requested operation. The system was restored from mapped drive and the size backup was about 80GB. The whole operation took about 50 minutes.
  2. After the restore the hyper-v and cluster services were not up and running. We were not able to run services nvspwmi (service management for hyper-v) and vmms (Hyper-v virtual machines management). System event logged 14096, 17040 (The authorization store could not be initialized: 'msxml://C:\ProgramData\Microsoft\Virtual Machine Manager\HyperVAuthStore.xml'. Error: An attempt was made to load a program with an incorrect format) and 14112.
  3. We were not able to migrate virtual machines from the main node into the restored one. The logged events 1146 and 1230.
  4. No possibility to run scheduled backup jobs due to the incorrect authorizations: Error: a000964c, The job failed with the following error:
  5. Backup Exec was unable to open an existing VHD because the VHD may be corrupted or because you may not have logged on as an administrator.
  6. We needed to update the backup exec agents on our servers and reconfigured the backup job for our HA (the SDR was offline) - it was enogh to deselect the selections and select them again.

In case of any further problems that will appear I try to update the remarks.

Please share your expierience.



Operating Systems:

Comments 4 CommentsJump to latest comment

Colin Weaver's picture

Please log a formal support case for us to investigate this.

mzkzg's picture

Could you let me know how to submit this case not having the valid support contract?

ZeRoC00L's picture

Without support contract it will not be possible to submit a case.

Bene there, tried it...

If this response answers your concern, please mark it as a "solution"

mzkzg's picture

Hello everyone,

It has passed over than 6 weeks. I submitted two cases under the public forums. I hoped that these kind of problems definitely make somebody from Symantec to troubleshoot them. Unfortunately nobody has interested.

The last reply to me was a suggestion to submit a formal case. I do not think this is a good aproach. Hardly to believe why Symantec requires me to get a contract so that to make me able to subimt a formal case.

Your comments are very welcomed.