Folks,

Have you found a solution to your problem? I'm working on this and if you are willing to work with me, I'd like to open a support case and work this further. RBall is working with me now on this now. Just reply to this message and I'll contact you.

-Andreas

Michael,

Are you using BESRM with BESR? If so, is your indexing server a stand alone unit or is it part of your BESRM server?

Has anyone been able to solve this issue?

I have this same issue on Norton Ghost 14 that I'm trialing right now.  I've always used Norton Ghost in the past and been very pleased with it.

I'm disabling the 'Google Search' option and hopefully the incremental will backup okay this time.

I've tried using Liveupdate and it says all programs are up to date.  Any ideas support?

I'd like to purchase the program if I can get this bug worked out?

Error EC8F17B7: Cannot create recovery points for job: Russell01 Computer Backup. Error E0BB0191: Search engine support cannot be enabled for this incremental image. Error EA3905ED: Required file attribute missing.
Details: 0xE0BB0191
Source: Norton Ghost 

Thanks - Kevin

A similar error occurs if the drive labeling is missing, see if stopping the BESR services and startup item, and then adding a label, then restarting the service allows incremental updates to occur with the option enabled.

Michael -

Are you using build 8.03? If so, are you running any other backup utilities on this machine?

It is build 8.03 and I am also using Backup Exec 11.0D.

Michael

Please send me a private message using the Forum Messaging. I would like to get some log files from you immediately after the failure.

Thank you,

Andreas

Wow - that's an interesting catch David.  I do not have a label on my Drive C (being backed up) - but do on my backup drive (external SATA D: drive).  I'll do this and post the results back.

Thanks - Kevin

Thank you, and if anyone else has this error if you like send me or Andreas an private message and/or see if labeling the drive corrects the issue.

I have BESR 8.5.  The backup worked fine for a month.  Then I received an automatic update.  After that I receive the discussed error message.  Disabling google search engine does not seem to solve problem.  Has anyone sloved this problem?  Thanks. James

I just posted a question regarding this error.  How is it corrected?  Thanks.  James

In BESR 8.5  go to Home, "Run or Manage Backups", My Computer Backup, Next, Next, uncheck "enable search engine support for Google Desktop and Backup Exec Retrieve", next, next, next, finish.  To recover files and folders go to start, programs, Symantec, Backup Exec Recovery, Recovery Point Browser, select recovery point, select files and folders to recover, press recover.  Symantec is working to correct error so that above procedure is not necessary.  James

 I have this issue as well, on a server with two drives labelled C: System and D: Data. So no option for adding a name to my drives. Disabling search feature clears the error but this is a feature I want to use.

error in log is

Result (0xebab0005 18 ERROR_ERRORS_EXIST Args [2] Arg (0xbab0012 Result (0xec8f17b7 23 VPRO_ERROR_CREATE_IMAGE Args [2] Arg (0xbab000d 35 File01 Drive Backup of (C:\), (D:\)) Arg (0xbab0012 Result (0xe0bb0191 25 SME_ERROR_INCREMENTAL_TOC Args [1] Arg (0xbab0012 Result (0xea3905ed 20 ERR_ATTR_NOT_PRESENT Args [0];));));)) Arg (0xbab0012 Result (0xe0bb0191 0 Args [0];));)

I also encountered this problem. Switching off the google dektop search function seems to resolve the issue.
Strange that Norton still hasn't been able to resolve this issue after more than a year.

Hope that helps

Please refer to the following TechNote: http://support.veritas.com/docs/301460.

This TechNote will be updated when a solution becomes available.

Chris_V and others - Chris and I are currently working on this issue, and have tried every possible setting we know of to duplicate the error you are getting. If you can duplicate this issue on your machine, will you please send me a private message with your name and phone number, and I can call you. I am missing a piece of the puzzle, which is why a solution has not been found.

To send a private message, click on my name, then click on SEND THIS USER AND EMAIL.

Thank you in advance for your help.

-Andreas

I have the same error in ghost and it comes and goes occasionally however it is very annoying and leaves me unsure how protected my system is as it is a business critical machine I too am concerned that this error has been listed for a year with no fix.

Anything would be appreciated

If anyone posts regarding this issue, please include the software version you are using. You can get this by going to HELP > ABOUT. Also, please ensure that you are using the latest version of the product.
-Andreas

I received this error every time I tried to run incremental updates, during the past 9 months,  until to-day when I was directed to the following Link.
 

http://seer.entsupport.symantec.com/docs/301460.htm

Do I lose funtionality of the programme by disabling search enjine support.      My OS Vista Home Prenium SP2..Norton Ghost 14 version 14.0.5.34587

I have been using Norton Ghost 14 for about a year.  I just started seeing 
this problem after I installed the latest update to Ghost via LiveUpdate at 
the end of August.  My current version is 14.0.5.34587 .  My OS is Windows XP 
Pro SP3 with all the updates from Microsoft Update.  I am also running Norton 
360 Version 3.5.2.10 on the computer.  If it matters, I have defined two 
users in Windows and both are usually logged on when the backup runs. 

I am quite disappointed to see that this problem has been in existence for a year and a half and exists in versions as disparate as 8.0 and 14.0.  Symantec:  get on the stick!!! 

Avraham Grossbaum
Jerusalem, Israel

Is anyone running BESR 8.5.5 and still have this issue?

If you are running an earlier build of BESR 8.5, please update to 8.5.5 and report back with results.

Thanks,
Chris

I purchased Ghost 14 via download last week and made an initial backup with no problems. Nicely intuitive up until the error message that this thread is about appeared at the first (and each subsequent) incremental backup attempt.

Today I got onto a support professional (after readling this thead - I thought my involvement might help in finding a proper solution) but he just took control of my computer and unticked the 'enable search engine support' function. I could have done that.

He told me that this function doesn't work on incremental backups.
 
This thread suggests to me that it should... Or have I misunderstood?

Anyway, my incremental backups are fine now but if this functionality is *officially* not working on incremental backups then perhpas something shoud be added to the program to tell users so that they don't waste their time?

When I tried to enable search engine functionalithy with a password protected backup it gave me a warning that it wouldn't work. As there is no such warning for simple incremental backups, one might assume that it should work. But it doesn't.

Still some work to be done on this one methinks!

I just added to the thread as the Symantec Employees who've contributed and say they're working on it have said that it's rare and they can't reproduce it. It was my first experience of using Ghost 14 and the fact that it happened to me dampened my enthusiasm for the product somewhat.

Pete ,

Yes, this feature is intended to work and it is unfortunate that it does not for some people. The purpose of this feature is to allow users to use Google desktop to index the image file for searching and disabling it does not affect the backup create or restore process. This is an open case and we will continue to work on it, doing whatever it takes to duplicate and resolve the issue.

I have been using Ghost 14 for over one year.  I just ran into this "problem".  I had to look around to uncheck the "enable search..." but I found it and my backups are running.

I have only had this one problem everything else has been perfect.  Of course my product needs to be updated each year in November so the "enable search..." hit me at the wrong time.  That tends to make developers mad, but I'll get over it.

I've been using Ghost V14 for about 6 months now and ran into this about a week ago.  V. 14.0.0.24815 on Vista Home Premium Service Pack 2.  I too have disabled search facility and backup just ran ok.

Was of some concern yesterday when my PC appeared to not boot...

Disabling the search engine support would have not had any impact on this functionality. This might be attributed to Vista.