ServiceDesk

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  • 1.  Search for Schedule Entry?

    Posted Feb 18, 2013 06:04 PM

    I'm working on a custom Process Type Action workflow for ServiceDesk 7.5.1 and I've found that SD doesn't record the ScheduleEntryId in ChangeTickets.

    I'm looking for a workaround to that but I can't seem to find a workflow component that can search for and return a schedule entry.

    Does anyone know if such a thing exists or how to build one?



  • 2.  RE: Search for Schedule Entry?
    Best Answer

    Broadcom Employee
    Posted Feb 19, 2013 02:13 PM

    Unfortunately at this time there aren't any components designed to pull calendar information. You could create some custom components using a SQL generator or possible a web service generator using the methods made available in process manager.



  • 3.  RE: Search for Schedule Entry?

    Posted Feb 26, 2013 03:55 PM

    Thanks TGiles - that is exactly what I did.  A simple little query to the CalendarEntryID table found the entry I wanted.  Putting it in a SQL generator to generate a component was pretty simple too.

    Do you happen to know if there is a way to avoid using the ConnectionString property?   My current generator component has  [[ProjectProperties].ConnectionString] referenced but I'd like it to just use this and not have it available in the General tab.