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Search for Schedule Entry?

Created: 18 Feb 2013 • Updated: 03 Mar 2013 | 2 comments
Lark's picture
This issue has been solved. See solution.

I'm working on a custom Process Type Action workflow for ServiceDesk 7.5.1 and I've found that SD doesn't record the ScheduleEntryId in ChangeTickets.

I'm looking for a workaround to that but I can't seem to find a workflow component that can search for and return a schedule entry.

Does anyone know if such a thing exists or how to build one?

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TGiles's picture

Unfortunately at this time there aren't any components designed to pull calendar information. You could create some custom components using a SQL generator or possible a web service generator using the methods made available in process manager.

Lark's picture

Thanks TGiles - that is exactly what I did.  A simple little query to the CalendarEntryID table found the entry I wanted.  Putting it in a SQL generator to generate a component was pretty simple too.

Do you happen to know if there is a way to avoid using the ConnectionString property?   My current generator component has  [[ProjectProperties].ConnectionString] referenced but I'd like it to just use this and not have it available in the General tab.