Endpoint Protection

Hi all

Is it just me or are you guys seeing the same.

I have problems with the searching of clients in RU6, can't seems to get it to find computers in subgroups.

if I choose a search on "My Company" and search for (Computer Name = PC1), then it just show that there are 59 empty pages, but without any result.
If I then put Default Group after My Company and do the same search, then the client is showed correctly in the search list and with only "one" page.

The client is placed in Default Group, so it seems that the subgroup search are broken.

There are no problems in RU5?

in the drop down menu; check users instead of computers do you see the result?

Computername is not selectable under users.

Here is one there are working, are searching in the same group as the client are located.



And here are one where I search from My Company

working ok for me, did the upgrade go OK without errors?

No issue here

support is your best route.

do  you see any related errors in scm-server*.log on the SEPM or in the %TEMP%\scm-ui.err file on the machine where you are running the console?

why its showing page 60? if you navigate each page do you see the client?

Wired - there are clients in page 4 and page 8, but none there match my search. The rest of the pages are empty.

There are one java errors in the scm_ui.err file on my client.

No error in the scm-server log.

java.lang.ClassNotFoundException: com.sygate.scm.util.i18n.ErrorMsg_da_DK
 at java.net.URLClassLoader$1.run(Unknown Source)
 at java.security.AccessController.doPrivileged(Native Method)
 at java.net.URLClassLoader.findClass(Unknown Source)
 at com.sun.jnlp.JNLPClassLoader.findClass(Unknown Source)
 at java.lang.ClassLoader.loadClass(Unknown Source)
 at java.lang.ClassLoader.loadClass(Unknown Source)
 at java.lang.ClassLoader.loadClassInternal(Unknown Source)
 at java.lang.Class.forName0(Native Method)
 at java.lang.Class.forName(Unknown Source)
 at com.sygate.scm.util.ErrorMsg.setLocale(ErrorMsg.java:229)
 at com.sygate.scm.util.ErrorMsg.<clinit>(ErrorMsg.java:222)
 at com.sygate.scm.console.handler.GroupHandler.loadGlobalAndTempGroups(GroupHandler.java:1068)
 at com.sygate.scm.console.handler.GroupHandler.getTemporaryGroupName(GroupHandler.java:1052)
 at com.sygate.scm.console.logicobject.GroupObject.isTemp(GroupObject.java:149)
 at com.sygate.scm.console.ui.util.DefaultNodeComparator.isTempGroup(DefaultNodeComparator.java:84)
 at com.sygate.scm.console.ui.util.DefaultNodeComparator.compare(DefaultNodeComparator.java:44)
 at java.util.Arrays.mergeSort(Unknown Source)
 at java.util.Arrays.sort(Unknown Source)
 at java.util.Collections.sort(Unknown Source)
 at com.sygate.scm.console.ui.util.SortableTreeNode.insert(SortableTreeNode.java:51)
 at javax.swing.tree.DefaultMutableTreeNode.add(Unknown Source)
 at com.sygate.scm.console.handler.GroupHandler.getChildGroups(GroupHandler.java:806)
 at com.sygate.scm.console.handler.GroupHandler.getGroupsRoot(GroupHandler.java:589)
 at com.sygate.scm.console.handler.GroupHandler.getGroups(GroupHandler.java:534)
 at com.sygate.scm.console.handler.GroupHandler.getGroups(GroupHandler.java:513)
 at com.sygate.scm.console.handler.GroupHandler.getGroups(GroupHandler.java:503)
 at com.sygate.scm.console.ui.client.ClientPanel.setupTreeModel(ClientPanel.java:277)
 at com.sygate.scm.console.ui.client.ClientPanel.refreshTaskBarViews(ClientPanel.java:257)
 at com.sygate.scm.console.ui.client.ClientPanel.initPanel(ClientPanel.java:153)
 at com.sygate.scm.console.ui.MainPanel.setCurrentPanel(MainPanel.java:565)
 at com.sygate.scm.console.ui.MainPanel.access$600(MainPanel.java:88)
 at com.sygate.scm.console.ui.MainPanel$1.construct(MainPanel.java:220)
 at com.sygate.scm.console.ui.util.SwingWorker$2.run(SwingWorker.java:138)
 at java.lang.Thread.run(Unknown Source)

Here is a error, this one is coming when I'm doing the search - from the scm_ui.err  (doing the search from the server's java console this time)


java.lang.NullPointerException
 at com.sygate.scm.console.handler.SemClientAgentHandler.findClients(SemClientAgentHandler.java:151)
 at com.sygate.scm.console.handler.SemComputerHandler.findComputerCompositeInfo(SemComputerHandler.java:742)
 at com.sygate.scm.console.ui.client.ClientQueryTableModel.doQuery(ClientQueryTableModel.java:63)
 at com.sygate.scm.console.ui.util.QueryTableModel.doQuery(QueryTableModel.java:193)
 at com.sygate.scm.console.ui.util.QueryTableModel.resetData(QueryTableModel.java:72)
 at com.sygate.scm.console.ui.util.ResultTableModel.getPage(ResultTableModel.java:92)
 at com.sygate.scm.console.ui.util.ResultTableModel.refresh(ResultTableModel.java:85)
 at com.sygate.scm.console.ui.util.ResultTablePanel.refresh(ResultTablePanel.java:149)
 at com.sygate.scm.console.ui.client.FindObjectPanel$1.finished(FindObjectPanel.java:189)
 at com.sygate.scm.console.ui.util.SwingWorker$1.run(SwingWorker.java:125)
 at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:209)
 at java.awt.EventQueue.dispatchEvent(EventQueue.java:597)
 at com.sygate.scm.console.util.KeepAlive$1.dispatchEvent(KeepAlive.java:42)
 at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:269)
 at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:184)
 at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:178)
 at java.awt.Dialog$1.run(Dialog.java:1045)
 at java.awt.Dialog$3.run(Dialog.java:1097)
 at java.security.AccessController.doPrivileged(Native Method)
 at java.awt.Dialog.show(Dialog.java:1095)
 at java.awt.Component.show(Component.java:1563)
 at java.awt.Component.setVisible(Component.java:1515)
 at java.awt.Window.setVisible(Window.java:841)
 at java.awt.Dialog.setVisible(Dialog.java:985)
 at com.sygate.scm.console.ui.client.ClientPanel.doSearch(ClientPanel.java:553)
 at com.sygate.scm.console.ui.client.ClientTreePopupMenu$9.actionPerformed(ClientTreePopupMenu.java:163)
 at javax.swing.AbstractButton.fireActionPerformed(AbstractButton.java:1995)
 at javax.swing.AbstractButton$Handler.actionPerformed(AbstractButton.java:2318)
 at javax.swing.DefaultButtonModel.fireActionPerformed(DefaultButtonModel.java:387)
 at javax.swing.DefaultButtonModel.setPressed(DefaultButtonModel.java:242)
 at javax.swing.AbstractButton.doClick(AbstractButton.java:357)
 at javax.swing.plaf.basic.BasicMenuItemUI.doClick(BasicMenuItemUI.java:1225)
 at javax.swing.plaf.basic.BasicMenuItemUI$Handler.mouseReleased(BasicMenuItemUI.java:1266)
 at java.awt.Component.processMouseEvent(Component.java:6263)
 at javax.swing.JComponent.processMouseEvent(JComponent.java:3267)
 at java.awt.Component.processEvent(Component.java:6028)
 at java.awt.Container.processEvent(Container.java:2041)
 at java.awt.Component.dispatchEventImpl(Component.java:4630)
 at java.awt.Container.dispatchEventImpl(Container.java:2099)
 at java.awt.Component.dispatchEvent(Component.java:4460)
 at java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:4574)
 at java.awt.LightweightDispatcher.processMouseEvent(Container.java:4238)
 at java.awt.LightweightDispatcher.dispatchEvent(Container.java:4168)
 at java.awt.Container.dispatchEventImpl(Container.java:2085)
 at java.awt.Window.dispatchEventImpl(Window.java:2475)
 at java.awt.Component.dispatchEvent(Component.java:4460)
 at java.awt.EventQueue.dispatchEvent(EventQueue.java:599)
 at com.sygate.scm.console.util.KeepAlive$1.dispatchEvent(KeepAlive.java:42)
 at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:269)
 at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:184)
 at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:174)
 at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:169)
 at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:161)
 at java.awt.EventDispatchThread.run(EventDispatchThread.java:122)

Okay - Will try to make a support case then, I have just updated from RU5 to RU6 and are having around 450 location. Maybe there can be something with our DB after the upgrade.

And Yes there were no problems with the update - updated two servers.

that same test worked fine for me

After I tried to reimport the OU again the error came back.

Then I tried to remove it again and the search is working again.

I have now found that if I keep my OU/GROUP count on 396, then it's working.

But if I make a normal empty SEP group, so my OU/GROUP count is 397, then it's failing again.

Can't SEPM handle so many OU/GROUPs?

Anyone which are having the same amount of OU/GROUP and where it's working.

out of interest, have you tried 398 groups?

We have customers with much higher numbers of groups, and I haven't heard anything from them...

Yes, I have two location (inside and outside), so when I created the SEPM group, the number was 398, so I deleted one of those and came down to 397.


If I delete this group again, searching is working. 

I have a support case open - so hopefully they can find the problem.:-)

Upgraded my 2 test SEPMs to RU6...

The client  search is completely broken if I start the search at the "My Computer" level.    I do a "computer name", LIKE search  and it returns a lot computers from various levels of the OU structure,   but there seems to be no rhyme or reason as to what it returns.   It certainly is not restricted to the query value I entered in the "Value" column of the search.

If I add another level of OU to the start of the search;  for example:  "My Company\ASIA"    then it properly navigates, and searches the subdirectories, and finds ONLY the results that match my query.

It appears something is completely broken if the search is started at the "My Company" level of the OU structure.

Doug

Did open a case with Support, but we/I only came to the conclusion that the Support tool didn't work on a RU6 (2008 server.), no problem running the tool on RU5 :-)


 

Hi DougAuto

Support are looking at the issue and they have replicated the problem.

They think that it is a "feature" in RU6.

Hope that they can come up with a fix before RU7 :-) If you search a little closed to your target, then it seems to work. Just don't do the search from my company.

Searching only in a clientgroup works fine, but searching for anything (IP, ComputerName, LogonName, etc...) yields _all_ the clients as a result...

after migrating to ru6 the search from "my company" is totaly weird.
the result is never close to what i'm searching for. e.g.  shows offline clients although searching for online.
Searching from Subgroups under "my company" works as expected.

any new information on this topic?

Yep, same issue here as well.