Searches in "to be paused" state
We recently moved servers and upgraded to 10.2. There were 2 searches in progress at the time, and now they both are sitting in queue with the status of "To Be paused". Neither the owner of the searches nor the admin (me) can do anything to move these searches; the only options are Stop and Refresh; clicking on either of these does nothing.
This issus is important becuase this problem seems to be the root problem of another; I can create a new search, but the search (and the status bar) go no where. Any guidance you can provide is greatly appreciated!