I just got infected with the Security Shield virus. The Symantic scan does not pick it up. What should I do?
If you are using SEP or SAV, I would start with downloading the latest Rapid Release definitions.
If using any other AV, make sure you have the latest definitions as well.
One you have the new defs, boot into safe mode and running a Disk Cleanup (right-click the C drive, Properties, Disk Cleanup) - that will delete all the files that are in these temporary locations, as well as IE's temporary files, etc. Perform a full system scan in safe mode.
If that fails to detect and remove the threats,
there are useful some tools that are provided by Symantec for help with finding those hard to detect threats.
1. The Power Eraser Tool eliminates deeply embedded and difficult to remove threats that traditional virus scanning doesn't always detect.
2. The SERT (Symantec Endpoint Recovery Tool)is useful in situations where computers are too heavily infected for the Symantec Endpoint Protection client installed upon them to clean effectively.
3. The Load point Analysis Tool generates a detailed report of the programs loaded on your system. It is helpful in listing common loadpoints where threats can live.
Rapid Release Virus Definitions –
Power Eraser tool –
How To Use the Symantec Endpoint Recovery Tool with the Latest Virus Definitions –http://www.symantec.com/business/support/index?page=content&id=TECH131732&locale=en_US
Support Tool with Power Eraser Tool included –
How to use the Load Point Analysis within the Symantec Support Tool to help locate suspicious files http://www.symantec.com/business/support/index?page=content&id=TECH141402
If you are unable to remove the threat(s) from your systems, please submit the suspected files to Symantec for analysis. New signatures will be created and included in future definition sets for detection.
Moving this thread to the Endpoint Forum for better visibility.
Please keep us updated on your situation.
What is the definitions date on sep client on your computer? What exactly is the Virus doing, so that you think that your computer is infected?
Try downloading rapidrelease definitions, and then execute them, and run a full scan.
To manually update a SEP client
If you still continue to have same issue, then download and run sep support tool-loadpoint, utility, and upload the logs to me..
If the load point analysis tools, mentioned above, indicate that any files are suspicious, please submit them to Symantec Secureity Response fro analysis! We will be able to examine them and add AV signatures against them, if appropriate.
Thanks and best regards,
With thanks and best regards,