Endpoint Protection

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  • 1.  Security Status - Scan Failures

    Posted Jul 20, 2011 06:29 AM

    Hello,

    I have a problem with a large number of computers showing scan failures on the "security status" section of the Home page. I have recently upgraded to 12.x but the same problem problem existed in 11.x. The Endpoint status show I have 583 clients however the total computers except with legacy agent shows 1085. I have run an active/full scan on most of my machines in the last 30 days.

    Is it possible to sweep this information from the database and start again?

    (two screenshots attached)

    Many thanks



  • 2.  RE: Security Status - Scan Failures

    Broadcom Employee
    Posted Jul 20, 2011 07:30 AM

    Hi,

    Check these articles:

    Sweeping SEPM log data from the database manually.

    http://www.symantec.com/docs/TECH105351 
     
    Clearing log data from the database manually
     
    http://www.symantec.com/docs/HOWTO55449 


  • 3.  RE: Security Status - Scan Failures

    Posted Jul 20, 2011 07:56 AM

    Have tried this.... no joy.

    Any other ideas?

    Thanks



  • 4.  RE: Security Status - Scan Failures

    Broadcom Employee
    Posted Jul 21, 2011 07:17 AM

    Hi,

    Try suggested steps 2-3 times, may help

    http://www.symantec.com/docs/howto55449



  • 5.  RE: Security Status - Scan Failures

    Posted Jul 21, 2011 10:54 AM

    I have tried the steps more than once.... any other suggestions?