Endpoint Encryption

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  • 1.  SEE 8.2.1 MP5 Client will not check in with server

    Posted May 07, 2013 03:12 PM

    I am having trouble getting a client machine running Endpoint Encryption 8.2.1 MP5 to check in with the server.

    The EAFrmCliComm log :  Submit Report failed with error -webService Rejected the connection - returned False

    The IIS manager log: 2013-05-07 14:04:15 W3SVC1375756981 159.169.59.46 POST /GECommunicationWS.asmx - 81 - [ip address of client machine]Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.5466) 401 2 2148074254
    2013-05-07 14:04:15 W3SVC1375756981 [ip address of SEE Server] POST /GECommunicationWS.asmx - 81 [local domain]\guardianclient [ip address of client] Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+2.0.50727.5466) 200 0 0

    I have other client machines running 8.2.1 MP2 that are checking in on schedule.

    I cleared the transaction logs.

    I'm not sure what to do now.



  • 2.  RE: SEE 8.2.1 MP5 Client will not check in with server

    Posted May 08, 2013 03:33 AM

    You appear to have just two post attempts from the client there, while the second is fine the first is reporting a 401.2 http error.

    This generally suggests some sort of authentication failure as per the below MS article:
    http://support.microsoft.com/kb/907273

    I don't suppose there have been any changes in the client communications section of the Framework Client have there (assuming no chnages have been made on the Management Server side as other clients are still connecting)?



  • 3.  RE: SEE 8.2.1 MP5 Client will not check in with server
    Best Answer

    Posted May 08, 2013 08:11 AM

    Thank you SMLatCST for your reply.

     

    I noticed that there were 2 registered Administrator accounts.  I deleted both of them and now the client machine is checking in.