Endpoint Encryption

I have over 1TB files saved under Symantec Endpoint Encryption Removable Storage Device but when I plug into another computer...The SEE Access Utility keep in the status of sourcing file and then hanged. 

I have no chance to reaccess the old computer for the files and now being stucked of cannot open any of the files.

I have the password for the files but not even manage to open in Mac as well as it stated missing Mac Access Utility.dmg file while the file is presence!

In a very big trouble and please advice how to solve this including buying a software.

Thanks.

Hilzarie, good evening, my name is Kyle Barnard and I am a Symantec Encryption Support team member. I am happy to provide assistance for you on this issue. I would like to gather a few additional details from you first so that I can help expedite a resolution for you. At your convenience can you provide the answers to these follow up questions, once received we can continue forward with obtaining a solution.

Follow up questions:

1. What exact product/version are you using? Example: Symantec Endpoint Encryption Removable Storage Access Utility 8.2.1 mp1
2. What type of external device are your files saved on? Example: 2 TB external hard drive
3. What format is your external hard drive running under? Example: NTFS
4. How many files are currently encrypted, approximately?

If you have any further questions, please do not hesitate to ask.

Thank you and have a good day

Hi Kyle Barnard and I have the same problem. Furthermore, the files extracted were all blank folders, with no files in it after the decryption on my PC, but a check in the hard disk, shows the files are still intact.

Follow up questions:

1. What exact product/version are you using? Example: Symantec Endpoint Encryption Removable Storage Access Utility 8.2.1
2. What type of external device are your files saved on? Example: 2 TB external hard drive
3. What format is your external hard drive running under? Example: NTFS
4. How many files are currently encrypted, approximately? 60GB, approximately 26,000 files

Please help, as I urgently need those files!

Hi there

I have a similar problem and require assistance please.

My removable external drive was encrypted with Endpoint Encryption by my former employer. It never gave me access problems previously. I know the password. I have now tried accessing the encrypted files on two other computers. When I try to launch the Removable Storage Access Utility application (SEEAccessutility.exe) from the external drive it keeps on hanging / not responding.

Product details: Symantec Endpoint Encryption Removable Storage Access Utility 8.2.10, File version 8201.300.67.1, Removable Storage Edition.

The external drive details: Seagate Backup Plus Portable Drive, 500GB (with approx. 200GB of data). File system: NTFS

My computer: Dell Latitute E5430

I estimate approx. 10GB to 50GB of data is encrypted.

Thanks

Hello, I am also having this issue. Have we found the solution to resolve this?

Thank you!

Veronique

I have the same problem and am running (I think) SEER 12.1.  I can't get the exact information because it hangs and does not allow me to see the About info.  I really need to access the files on my external.  I have my CAC card and the default PW I used when I copied the files onto the drive but I never get to the point to select the files I want to decrypt nor does it ever prompt me for anything.  It hangs displaying "Please wait while Access Utility is being loaded" and does nothing else.  I notice that the Ext HDD light continuously flashes as if it's being read but nothing else happens.  I've let it sit for over an hour with nothing.  Please help!

I am also having this problem

Product details: Symantec Endpoint Encryption Removable Storage Access Utility 8.2.1.0, File version 8201.300.67.1, Removable Storage Edition.

The external drive details: HP flash drive 32 GB

My computer: Lenovo Yoga3 (I have also tried on an older HP machine)

I estimate approx. 5GB of data is encrypted.

Hi, I'm having the same problem too.

Product details: Symantec Endpoint Encryption Removable Storage Access Utility 8.2.1, File version 8201.300.67.1, Removable Storage Edition.

The external drive details: Samsung M3 1TB

My computer: Lenovo T450s

I estimate approx. 35GB of data is encrypted.

Thanks

Any update on the same?

SEE removable storage utility just hangs and closes after sometime. Can Symantec send a downlodable link for a new installation to correct the error?

Hello everyone,

glad to see I'm not the only one having this problem.  I have had some sporadic success tho.  The external hard drive has version 8.1.2 on it. I'm running windows 8.1 on an asus 2 in 1 laptop with a toshiba external hard drive holding my files hostage. I've gotten it to decrypt two directories before hanging again, so be prepared to kill and restart it several times before you get all your files offloaded.  Be advised I am a mainframe person, my PC knowledge is typically limited to installing applications and googling for answers to problems (which is how I found this thread), just trial and error of different tricks I've picked up over the years poking around.  First I tried running as administrator.  It brought it up but and displayed the files, then nothing.  Then I tried setting the compatibility mode to Windows 7 (right click on the .exe file then click on properites) and still running as administrator. After I killed it thru task manager (again) the troubleshooter popped up and fixed a few things.  the combination that seems to work (for bits at a time) is 

Compatibility mode Windows 7, and it also checked off the Disable display scaling on high DPI settings and run as admin.  see attched Jpg.  like i said I made some progress, but decrypting one or two directories at a time is better than not at all.

Good Luck.

Karen

I am also facing same problem.

I kept it running 2 days(Though it was displaying not responding) and it decrypted around 20 gb and today it stopped.

Please help,I have around 1 tb to decrypt.