Endpoint Encryption

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  • 1.  SEE - client laptop won't communicate with SEE Server - check in fails

    Posted Jul 29, 2010 12:57 PM
    Hi, This is a brand new installation - first laptop to be tested. I've got the client installed on a Win XP SP3 machine. When I go in to the SEE User Client and I click on Check In Now it starts searching for the SEE Management Server and it never finds it. Not seeing any events in the event log. The encryption process has not completed at this time - still running. Thanks.


  • 2.  RE: SEE - client laptop won't communicate with SEE Server - check in fails
    Best Answer

    Posted Jul 29, 2010 02:05 PM

    Are you running a firewall on the client or server? Make sure the commmunication port that you have configured for SEE is set to "allow" traffic.

    Also if you plan to use optional HTTPS communication between Client Computers and the SEE Management Server, you
    must install a server-side TLS/SSL certificate on the SEE Management Server, and provide a client-side TLS/SSL
    certificate when prompted during installation of the SEE Management Server.

    See page 21 in the Installation Guide for more info.

    ftp://ftp.symantec.com/public/english_us_canada/products/symantec_endpoint_encryption/7.0/manuals/SEE-FD%207.0.6%20Installation%20Guide.pdf


  • 3.  RE: SEE - client laptop won't communicate with SEE Server - check in fails

    Posted Jul 29, 2010 04:13 PM
    Turned out to be the firewall on the server.
    Many thanks.


  • 4.  RE: SEE - client laptop won't communicate with SEE Server - check in fails

    Posted Jul 29, 2010 04:18 PM

    I'm glad it was an easy issue for you to resolve.

    Best,
    Thomas