Hi,

How do we decrypt the SEE drive encryption if the HDD is faulty and need to send it for repair?

See this M_Marcos Videos

Symantec Endpoint Encryption Access and Recovery Procedure

https://www-secure.symantec.com/connect/videos/symantec-endpoint-encryption-access-and-recovery-procedure

Windows PE Recovery Tools for Symantec Endpoint Encryption 11.0.0

Thanks for the infomation, but here in my case i dont have passphrase and HDD has beem send for repairing..

Not possible if you have already send HDD for repairing.

Or you can create recovry disck and decrypt manually.

Best Practices for Data Recovery using Symantec Endpoint Encryption - Full Disk (SEE-FD)

Drive Encryption Diagnosis and Recovery - Symantec Drive Encryption & PGP Whole Disk Encryption

Let say if i forgot passphrase and wanted to decrypt the HDD, so is it possible..

No,

PGP software is made with strong cryptography that no one, not us, not even major governments can break. The plus side of this is that you can always rest assured that your information is safe from prying. The minus side is that if you forget your password then you cannot pry into it yourself. As PGP products use a passphrase which is associated with the keypair that is used for encrypting and decrypting, it is extremely important that this passphrase is protected. Password stealing trojans that can monitor keystrokes exist, which make it necessary to protect the physical access to your computer. Use firewalls to protect your network from invasion, and use up-to-date anti-virus software to protect your passphrase from being stolen.

http://www.symantec.com/business/support/index?page=content&id=TECH148859

Thanks for all your assistan..but one last question ...

If i have passphrase than i can decrypt HDD and backup the data on some other hardware system.

yes with the help of receovery tool.

Great !

your post are really helpful...