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Select email on left pane, right pane doesn't show contents of email

  • 1.  Select email on left pane, right pane doesn't show contents of email

    Posted Jun 27, 2016 04:23 PM

    Running Touchown 9.0.03344, Android 5.1.1  Fairly recently, perhaps with the most recent app update, I now experience a problem with displaying emails.

    If I click/tap once on an email message in the lefthand pane which shows all the emails, the email's contents will briefly flash up on the righthand pane, then that area goes blank.  I have to tap on the email on the lefthand side again, then the contents of that email will display properly on the righthand side.

    It's like this for each email I select; I tap once, then have to tap again to have the contents show properly in the right side.

    Similarly, when I receive a notification of a new email message in the very upper lefthand part of the screen, I drag down the 'window shade' menu and select the Touchdown notification of New Messages.  Touchdown then displays, but the entire app screen is blank.  If I press Back a single time, usually the app screen details will then appear.   (I have screenshot examples, just not sure how to attach them here)

    I've tried clearing cache, clearing all data, uninstalling/reinstalling but the symptoms persist.

    Anybody else experiencing this?? 

     

     

     



  • 2.  RE: Select email on left pane, right pane doesn't show contents of email

    Posted Jun 27, 2016 06:35 PM

    Hi,

    We're planning on removing the split screen mode, (although I have put in a request to keep it, so UX is aware that there is a demand for it.)