Hi Everybody

I need some help with my SEPM

I have a SEMP in a server and DB SQL 2008 r2 in another server

The issue is that, since 21-01-2014 my SEPM can't update. If I run LiveUpdate process It shows the next message:

29/01/2014, 15:02:49 GMT -> EVENT - SESSION START EVENT - The LiveUpdate session is running in Silent Mode.
29/01/2014, 15:02:49 GMT -> Check for updates to:  Product: LiveUpdate, Version: 3.3.100.15, Language: English.  Mini-TRI file name: liveupdate_3.3.100.15_english_livetri.zip
29/01/2014, 15:02:49 GMT -> Progress Update: TRYING_HOST: HostName: "liveupdate.symantecliveupdate.com" URL: "http://liveupdate.symantecliveupdate.com" HostNumber: 0
29/01/2014, 15:02:49 GMT -> Progress Update: TRIFILE_DOWNLOAD_START: Number of TRI files: 0    Downloading LiveUpdate catalog file
29/01/2014, 15:02:49 GMT -> LiveUpdate will download the first Mini-TRI file, liveupdate_3.3.100.15_english_livetri.zip
29/01/2014, 15:02:49 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
29/01/2014, 15:02:49 GMT -> Progress Update: PRE_CONNECT: Proxy: "(null)" Agent: "Symantec LiveUpdate" AccessType: 0x1       
29/01/2014, 15:02:49 GMT -> Progress Update: CONNECTED: Proxy: "(null)" Agent: "QJeiW3NRRzPQcZ9YWb7zobzLL7UGRjpUgAAAAA" AccessType: 0x1       
29/01/2014, 15:02:49 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/liveupdate_3.3.100.15_english_livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
29/01/2014, 15:02:50 GMT -> HttpSendRequest (status 404): Request failed - File does not exist on the server.
29/01/2014, 15:02:50 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "http://liveupdate.symantecliveupdate.com/liveupdate_3.3.100.15_english_livetri.zip", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\liveupdate_3.3.100.15_english_livetri.zip" HR: 0x802A0026
29/01/2014, 15:02:50 GMT -> HR 0x802A0026 DECODE: E_HTTP_NOT_FOUND
29/01/2014, 15:02:50 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
29/01/2014, 15:02:50 GMT -> LiveUpdate will check for Mini-TRI file support on the server since the first Mini-TRI file was not available (liveupdate_3.3.100.15_english_livetri.zip).
29/01/2014, 15:02:50 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
29/01/2014, 15:02:50 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/minitri.flg", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
29/01/2014, 15:02:50 GMT -> HttpSendRequest (status 304): Request succeeded - File up to date so download is not required
29/01/2014, 15:02:50 GMT -> Progress Update: DOWNLOAD_FILE_NOT_MODIFIED: URL: "http://liveupdate.symantecliveupdate.com/minitri.flg", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\minitri.flg"
29/01/2014, 15:02:50 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: URL: "http://liveupdate.symantecliveupdate.com/minitri.flg", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\minitri.flg" HR: 0x0       
29/01/2014, 15:02:50 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 1
29/01/2014, 15:02:50 GMT -> Progress Update: HOST_SELECTED: Host IP: "209.107.220.34" URL: "http://liveupdate.symantecliveupdate.com" HostNumber: 0
29/01/2014, 15:02:50 GMT -> Attempting to load SymCrypt...
29/01/2014, 15:02:50 GMT -> SymCrypt.dll does not exist.
29/01/2014, 15:02:50 GMT -> EVENT - SERVER SELECTION SUCCESSFUL EVENT - LiveUpdate connected to server liveupdate.symantecliveupdate.com at path  via a HTTP connection. The server connection connected with a return code of 200, Successfully download TRI file
29/01/2014, 15:02:50 GMT -> LiveUpdate is connected to a server with Mini-TRI file support.  LiveUpdate will download and process the remaining Mini-TRI files.
29/01/2014, 15:02:50 GMT -> Check for updates to:  Product: Automatic LiveUpdate, Version: 3.3.100.15, Language: English.  Mini-TRI file name: automatic$20liveupdate_3.3.100.15_english_livetri.zip
29/01/2014, 15:02:50 GMT -> Progress Update: TRIFILE_DOWNLOAD_END: Number of TRI files: "0"
29/01/2014, 15:02:50 GMT -> Progress Update: TRIFILE_DOWNLOAD_START: Number of TRI files: 1    Downloading Mini-TRI files
29/01/2014, 15:02:50 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
29/01/2014, 15:02:50 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/automatic$20liveupdate_3.3.100.15_english_livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
29/01/2014, 15:02:50 GMT -> HttpSendRequest (status 404): Request failed - File does not exist on the server.
29/01/2014, 15:02:50 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "http://liveupdate.symantecliveupdate.com/automatic$20liveupdate_3.3.100.15_english_livetri.zip", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\automatic$20liveupdate_3.3.100.15_english_livetri.zip" HR: 0x802A0026
29/01/2014, 15:02:50 GMT -> HR 0x802A0026 DECODE: E_HTTP_NOT_FOUND
29/01/2014, 15:02:50 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
29/01/2014, 15:02:50 GMT -> Progress Update: TRIFILE_DOWNLOAD_END: Number of TRI files: "0"
29/01/2014, 15:02:50 GMT -> ********* Finished Finding Available Updates *********
 

this is since one week, and I can't update, what can I do?

Has anything changed? Were patches applied? Do you have a proxy in between?

HttpSendRequest (status 404): Request failed - File does not exist on the server

Liveupdate failed and report http 404 error.

_Brian, I don't have new patches applied, and yes, there is a proxy in the LAN

James, I'll try it and post it the result.

thanks guys

seems like you have entered incorrect proxy setting or no proxy at all.

29/01/2014, 15:02:49 GMT -> Progress Update: PRE_CONNECT: Proxy: "(null)" Agent: "Symantec LiveUpdate" AccessType: 0x1       

Check this document

http://www.symantec.com/business/support/index?page=content&pmv=print&impressions=&viewlocale=&id=TECH181346

Did the proxy creds change? or were they entered correctly?

Check if help

Article URL http://www.symantec.com/docs/TECH146475

Did you need more help here ?

Hi

Can you try removing proxy authentication

Regards

Hi

Any update on the reported issue.

Regards

Any of the comment help you, please update the thread.

Sorry

I'm very busy last week.

so aparently this issue was because the network admin did a change in the enviroment.

after to six or seven days all it worked nice.

Hi

Good to hear that its resolved

Regards