Send Email to Other User

hasnurizwan's picture

Hi All,

Need your help on email template,

How I sent update or email to other person.

Went I try to used email template, there is no listing there.

Pls help.

Thanks

mabdelnabi's picture

RE:Send Email to Other User

Hi,

You'll have to either activate a default template or create your own. The way you do that is under the Admin>Email Templates option in the Helpdesk Console.

hasnurizwan's picture

Hi,

I already active the template but still failed.

mboggs's picture

type of email template

Make sure the Type for your email template is Email Action, not Email Notification.

hasnurizwan's picture

Hi,

Thank you very much.

:)