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Send Email when the users add coments

Created: 02 May 2014 • Updated: 06 May 2014 | 1 comment
mariomendez83's picture
This issue has been solved. See solution.

Hello

Is possible send an email when the user add a coment as this picture.

where I can modify that configuration?

Operating Systems:

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michael.george's picture

You'll want to go into your process automation settings for Incident Management and add a ruleset. Make sure you choose "Data Event" for the process type and you can then select "CommentAdded". Then just set a new rule to send whatever email you need.Screen Shot 2014-05-05 at 11.48.53 AM.png

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SOLUTION