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Sending an Automated Email Whenever an Incident is Edited (WORKFLOW)

Updated: 22 May 2010 | 1 comment
Jimbaland's picture
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I was wondering if this is even possible. Does anyone know how, withinin a workflow project, I can set it up so each time an incident is edited it sends an email to the contacts? This just needs to happen for the incidents created with this workflow.

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Jimbaland's picture
05
Mar
2009
0 Votes 0
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Got it.

Ok, so we can just use a notification rule from the helpdesk to send an email to a contact when a ticket is edited.