Endpoint Protection

Hello all

I have a problem with a updating virus definition. Some computers in network don´t have updated virus definition. They have can ping SEPM server.

could you help me please? Thank you.

How long have they been out of date?

Do you see the green dot on the SEP icon?

whats the version of SEP you are using, always be on the latest version

Open up the SEP gui and go to Help >> Troubleshooting

Does it show connected to the SEPM server? Or offline?

Hello

Differently. On each computer is different, example one month, but also 6 months. Now I can see yellow exclamation mark. Thanks.

Yes, it is offline. You are right. But server is working fine with other computers. What I can do it with that? Thanks.

HI,

Are you able to telnet port no 8014 ?

Check Troubleshooting Client/Server Connectivity

Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity

http://www.symantec.com/docs/TECH105894

https://www-secure.symantec.com/connect/articles/symantec-endpoint-protection-110-troubleshooting-guide

Yes, it is working ping and telnet.

Use Help & Support, Download Support Tool. Run the tool and save full data, then view the report detail. Check the whole report, including the Information, Summary section to see when it last contacted teh server successfully. Use the console to export a fresh Sylink file, and then use the Sylinkdrop utility on the client (from the Tools\No Support folder of the install media) to refresh the client policy and communications settings.

Try the attach link hope it help you

https://www-secure.symantec.com/connect/forums/offline-1

https://www-secure.symantec.com/connect/downloads/solution-doc-manage-unmanaged-system-sep-1106005

https://www-secure.symantec.com/connect/downloads/sylink-replacer

other way

If it then pls delete the hwid file from below path

Hkey_local_machine\Software\Symantec\Symantec Endpoint Protection\SMC\SYLINK\Sylink\(HardwareID)

C:\Program Files\Common Files\Symantec Shared\HWID

Start up the SMCSERVICE