Endpoint Protection

 View Only
  • 1.  SEP 11 and issue on system nonpaged pool resource

    Posted Aug 29, 2011 05:43 AM

    Hi,

    we are experiencing an issue with our file serverm, that host home directories for our users.

    We see users not able to browse folders in Explorer, and in the logs we have these 2 errors :

    Event Type:       Warning
    Event Source:   Srv
    Event Category:               None
    Event ID:             2021
    Date:                    8/29/2011
    Time:                    10:07:53 AM
    User:                    N/A
    Computer:        
    Description:
    The server was unable to allocate a work item 3595 times in the last 60 seconds.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
     

    Event Type:       Error
    Event Source:   Srv
    Event Category:               None
    Event ID:             2019
    Date:                    8/29/2011
    Time:                    10:07:53 AM
    User:                    N/A
    Computer:       

    Description:

    The server was unable to allocate from the system nonpaged pool because the pool was empty.

    for more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

     

    We are running SEP 11.0.6005.562

    On other file server without server we can maange more than 3 time the users on this server without any issue. Also, stopping the SEP the issue disappear ( we have got no issues in 2 months wihtout SEP, reappeared immediately once SEP has been restarted ).

     

    Do you have any advice?



  • 2.  RE: SEP 11 and issue on system nonpaged pool resource

    Posted Aug 29, 2011 06:06 AM

    check if u have any logs in the SEPM? if u have NTP component installed, check the logs



  • 3.  RE: SEP 11 and issue on system nonpaged pool resource

    Trusted Advisor
    Posted Aug 29, 2011 07:05 AM

    Hello,

    Do you have Backup Exec Running??

    You like to have a look at this Articles:

     

    Media Server becomes non-responsive or is crashing during a local AOFO Backup with "Event ID: 2019. The server was unable to allocate from the system nonpaged pool because the pool was empty." showing in the System Event Log
     
     
    Event ID 2021 may be logged frequently in the System log after the installation of Storage Exec or hotfixes.
     
     
    How to troubleshoot Event ID 2021 and Event ID 2022
     
     
    Slow backup performance or the error "Access is denied" occurs during a Granular Restore Technology (GRT) enabled Exchange or other GRT Agent backup to a Backup to Disk (B2D) folder
     
     
    Hope this helps!!!


  • 4.  RE: SEP 11 and issue on system nonpaged pool resource

    Posted Aug 29, 2011 08:12 AM

    Nothing in the log :(



  • 5.  RE: SEP 11 and issue on system nonpaged pool resource

    Posted Aug 29, 2011 08:15 AM

    I will check with the storage and backup guys here, but not aware of any other failure or issue except the impossibility to browse directories on the server due to no more NonPaged resources available.



  • 6.  RE: SEP 11 and issue on system nonpaged pool resource

    Posted Aug 29, 2011 08:26 AM

    Disable just FileSystem Autoprotect and check. this was issue with older version, should have been fixed now.

     

    High page pool memory usage by Srtsp.sys causes system instability.