Endpoint Protection

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  • 1.  Sep 11 client config changed, causing issues with applications

    Posted Oct 22, 2012 11:49 AM

    My Sep 11 client has been updated with "Proactive Network Protetion" which caused high utilization.  The client is managed by a Sep management server I want to know when the Client decided to add this function.

    Is there a log on the local client that shows when the client adds a new service like "Proactive Netowk Protection" on the local client?

    Thanks,

    Andy

     

     

     



  • 2.  RE: Sep 11 client config changed, causing issues with applications

    Posted Oct 22, 2012 12:00 PM

    HI,

    You can found PTP logs

    SEP client > View Logs > PTP Logs > System Logs



  • 3.  RE: Sep 11 client config changed, causing issues with applications

    Posted Oct 22, 2012 12:13 PM

    I just checked that log and it only goes back 2 weeks and doesn't show any config changes just TruScan failures "Whitelist Failure".  I see a new Sylink file back in March but don't think that can change the modules loaded by the sep 11 client.

     

     



  • 4.  RE: Sep 11 client config changed, causing issues with applications

    Posted Oct 22, 2012 12:22 PM

    HI,

    If you have apply any policy in SEPM console you can check Policy no in Client site.

    Checking the policy serial number on a client

    http://www.symantec.com/business/support/index?page=content&id=HOWTO55604

    You can compare SEPM group and Client side policy no.



  • 5.  RE: Sep 11 client config changed, causing issues with applications

    Posted Oct 22, 2012 02:35 PM

    Check if you have scheduled autoupgrade to any group with all feature.



  • 6.  RE: Sep 11 client config changed, causing issues with applications

    Posted Oct 22, 2012 03:20 PM

    This had to have been done manually. If a component is not available, it won't just show up. You can check the system log but perhaps someone assigned a package using the autoupgrade feature or someone installed an incorrect package?



  • 7.  RE: Sep 11 client config changed, causing issues with applications

    Posted Oct 22, 2012 03:35 PM

    +1 for Brian.

    This had to have been manually.  If the autoupgrade has been added or if, by chance, the package changed.  For example changing SEP(M) version and adding a new package for deployment, with out indicating to keep existing features, the system might have decided to add all components for you.



  • 8.  RE: Sep 11 client config changed, causing issues with applications

    Posted Oct 24, 2012 10:47 AM

    Thanks for the responces,  I think if there were a way to see when components have been changed from the client side I could work my way back to policy changes on the console. 

    A policy change could have occurred and the been removed and I'd hope you'd see this in the client!?

    Andy