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Sep 11 client config changed, causing issues with applications

Created: 22 Oct 2012 | Updated: 22 Oct 2012 | 7 comments
andyo64's picture
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My Sep 11 client has been updated with "Proactive Network Protetion" which caused high utilization.  The client is managed by a Sep management server I want to know when the Client decided to add this function.

Is there a log on the local client that shows when the client adds a new service like "Proactive Netowk Protection" on the local client?

Thanks,

Andy

 

 

 

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Ashish-Sharma's picture

HI,

You can found PTP logs

SEP client > View Logs > PTP Logs > System Logs

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents  

 

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andyo64's picture

I just checked that log and it only goes back 2 weeks and doesn't show any config changes just TruScan failures "Whitelist Failure".  I see a new Sylink file back in March but don't think that can change the modules loaded by the sep 11 client.

 

 

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Ashish-Sharma's picture

HI,

If you have apply any policy in SEPM console you can check Policy no in Client site.

Checking the policy serial number on a client

http://www.symantec.com/business/support/index?page=content&id=HOWTO55604

You can compare SEPM group and Client side policy no.

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents  

 

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Riya31's picture

Check if you have scheduled autoupgrade to any group with all feature.

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Brian81's picture

This had to have been done manually. If a component is not available, it won't just show up. You can check the system log but perhaps someone assigned a package using the autoupgrade feature or someone installed an incorrect package?

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Jason1222's picture

+1 for Brian.

This had to have been manually.  If the autoupgrade has been added or if, by chance, the package changed.  For example changing SEP(M) version and adding a new package for deployment, with out indicating to keep existing features, the system might have decided to add all components for you.

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andyo64's picture

Thanks for the responces,  I think if there were a way to see when components have been changed from the client side I could work my way back to policy changes on the console. 

A policy change could have occurred and the been removed and I'd hope you'd see this in the client!?

Andy

 

 

 

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