HI,

Are you using Image OS ?

Try to this Document.

Image Installation System Problem

https://www-secure.symantec.com/connect/downloads/image-installation-system-problem

Script Convert unmanaged system to Managed system

https://www-secure.symantec.com/connect/downloads/script-convert-unmanaged-system-managed-system

Hi Ashish,

Thanks but I've already recreated the hardware ID and changed the clients from managed to unmanged and back to managed. As stated it is communicating to the management server but only shows if i run a report from the monitors and log option not from the SEPM console / interface.

Regards

hi,

Once again you can follow this steps 2 or 3 systems and check.

Windows firewall should be off ?

Once I recreate the hardware ID and rerun the report it duplicates the client but still does not show in the SEPM console.

can you search in SEPM console, does it shows up?

If I logon to the SEPM console choose Clients the right click search clients. In the search field I'm using computer name, Operator is LIKE and Value I'm putting the full and I've tried part of the server name. Nothing shows blank.

BUT

If I run the report from Monitors, Logs and log type Computer Status and put a * in all fields export this to a CSV file and search it shows me the client.

Running the unmanaged detector against the server name and IP comes back blank it both unamanged computers and unknown computers.

HI,

After Delete Hardware id you have replace Syslink.xml ?

Try to remove sep client and reinstall client ?

The syslink was deleted, I really don't what to uninstall and reinstall I have this problem on about 40 production servers.

Hi,

Try to export new syslink.xml for sep group and replace SEP client when you will be delete hardware id.

This has just duplicated the server in my exported report I now have 3 servers with the same name but none of them are showing in the SEPM console via the search option.

I had a case open with Symantec for some time now they have not manged to resolve this yet I was hoping someone may of come accros this.

HI,

Need to delete SEPM client automatically in SEPM server.

 Solution

1. SEPM Server.
2. Admin TAB.
3. Server TAB.
4. Local site properties.
5. Choose to General setting and check mark Delete Clients that have not connected for (30 for you requirement) days.
6. After this setting all client remove automatically in your SEPM database server.

After Duplicate Client not showing in sepm report.

Try to export new syslink.xml for sep group and replace SEP client when you will be delete hardware id.

Windows firewall on or off ?

The remove clients after 30 days has been ticked since day one of the SEP 11 installation. Windows firewall is disabled on both client and management server.

I completed the above steps regardless and I now have 4 (everytime I recreate the hardware ID this number is increasing) duplicate clients ONLY in my newly exported CSV file. Still nothing showing in the SEPM console.

HI,

Check SEP client which group showing ?

The SEP client is showing in the default group on the right management server and showing as a managed client. This is also what the export report is showing. I have manually searched and used the search function on the group in the SEPM console and it's not showing.

HI,

Check sep Default group Properties ->UnCheck Blocked New Clients.

This option has never been checked in any of are groups. But thanks for mentioning it.

HI,

We have try all of think but not received solution.

Please raised support ticket..

Please contact Symantec Technical Support via the support phone numbers listed below

Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp   India: Toll-Free 000 800 4401 456 directly                                                                                                       

Contact Symantec Customer Care on 

http://www.symantec.com/support/assistance_care.jsp

OR 

Technical Support

http://www.symantec.com/business/support/contact_techsupp_static.jsp

Do you have multiple SEP domains? If so, maybe they are reporting to another SEP domain?

Have you tried this?

http://www.symantec.com/business/support/index?page=content&id=TECH163349

If that doesn't work, then is your SEPM using SQL or the internal db? If SQL, do you have access to the SQL Server Management Studio and feel comfortable running a query on the SEPM database? If so, run the following SQL query and find the servers that are not showing in the console. Change database name to the name of your SEPM database.

Check the server entries for matching computer_name, Domain_ID, Computer_ID, hardware_key, or Deleted. 

• If there is a 1 under deleted, that is why they do not display in SEPM.
• If the computer_names you are looking for have the same computer_id, that would be a problem
• If the computer_names you are looking for have the same hardware_key, that would also be a problem

SELECT [COMPUTER_ID], [DOMAIN_ID], [HARDWARE_KEY], [COMPUTER_NAME],[COMPUTER_DOMAIN_NAME], [DELETED]

FROM [databasename].[dbo].[SEM_COMPUTER]

One other thing I didn't think of at first - what mode are those computers in - user or computer? I just did a test on my SEPM and if I search for a computer name for a SEP client that is in user mode, SEPM won't find it.

Use this SQL query to add Policy Mode and User Name to the results (Change [databasename] to the name of your SEPM database):

SELECT [COMPUTER_ID], [DOMAIN_ID], [HARDWARE_KEY], [COMPUTER_NAME],[COMPUTER_DOMAIN_NAME], [POLICY_MODE], [USER_NAME], [DELETED]

FROM [databasename].[dbo].[SEM_COMPUTER]

If Policy_Mode returns a 0, then those computers are in User mode and are not searchable in SEPM by computer name. USER_NAME is one of the fields being returned in the query above, so you could search SEPM for the user name to find those servers. Once you find them, you can right-click them and "Switch to Computer mode".

Hello,

Is the SEPM in sync with AD? if yes, were there any changes made in the AD?

Could you check if you are carrying you have 2 domains within SEPM?

You could check the same by:

SEPM >> Admin >> Domains

By default, you have only Default Domain.

Incase, if you see 2 domains, highlight the second domain and click on "administer" and then Click on Clients TAB.

I would suggest you to check this Article - 

About domains http://www.symantec.com/docs/HOWTO55042

Adding a domain http://www.symantec.com/docs/HOWTO55444

Setting the current domain http://www.symantec.com/docs/HOWTO55044

Hope that helps!!

We only have the one domain in SEPM.