Endpoint Protection

Hi. New to the Symantec forums, but I've been searching up and down for a solution, with no luck.
My daughter's laptop will be going off to college with her next month, and her university requires SEP 11. I"m getting the same error message as Charlie. I've tried every registry fix mentioned, and the Acer does not have a Logitech camera installed. I've looked at the winxsx files, looked for registry keys, everything mentioned, and I cannot fiond the solution. The laptop is an Acer, running Windows Vista Home Premium X-64 SP2..

http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/7c4ff72c487d2816652574a6006e9b71?OpenDocument

https://www-secure.symantec.com/connect/forums/cant-install-sep-110-stand-alone-lt-vista-home-premium

I've done everything on the above two links. I have also installed and run the SEP Support tool, wich shows no errors, only two warnings. Neither of these two warnings apply as they are aimed toward a network installation. Using system restore I went back to the uninstallation of AVG free, and had to reinstall it, but at least she is protected for now. Please help me out

Well duh on me... The following is the error message shown. Sorry about that.. :)


"Pending system changes that require a reboot have been detected."

Error: "Pending system changes that require a reboot have been detected" when trying to install SEP 11.0 on Vista Home Premium and Ultimate
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008081601381048
 

To correct this issue, follow the steps below:

Uninstall the following Acer utilities in order:
Acer eSettings Management
Acer ePerformance Management
Acer eLock Management
Acer eDataSecurity Management. At the end of this uninstallation, reboot the client
Acer eAcoustics Management. At the end of this uninstallation, reboot the client eProtection
Acer Empowering Technology Framework


The following applications do not have to be uninstalled.
Acer eSettings for Desktop
Acer eLook
Acer Management Framework

From Acer's support website, info regarding the technology: http://support.acer-euro.com/empowering_technology/#ETD

But I have tried everything on that page. now I'm going to do a step by step removal of the Acer garbage. Some of them have already been removed as useless anyway.  Never liked it and she doesn't use most of it anyway. I'll let you know how it works.

eSettings, ePerformance, and eLock had already been removed. After the reboot following the removal of eData Security Management it installed flawlessly. The eAcoustics management had also been removed before we gave her the laptop last Christmas.The 'Empowering Tachnology' did not seem to cause any issues; It's still there.

 Thank you very much for the quick response.

Why do the OEMs install all that junk in the first place??? *sigh*

Thanks again!!

Marking Prachand's comment as solution. 

This work-around is effective in every situation and is not limited to Acer laptops. I have had this issue under Windows 7, Windows Vista and Windows XP and the solution is not always limited to OEM crapware or registry settings. I have found that this work around is universal.

1. Extract the Installer file (SEP11_32bit.exe or SEP11_64bit.exe) to a folder so you can access the .msi file

2. Install the Windows SDK
2.Install the Orca editor by double-clicking the Orca.msi file in the C:\Program Files\Microsoft SDKs\Windows 6.0a\bin folder.

3. Click Start, point to Programs, and then click Orca.

4. On the File menu, click Open, and then browse to the Symantec AntiVirus.msi

5.  Under the LaunchCondition table change the condition NOT (MsiSystemRebootPending = 1) AND NOT (REBOOTREQUIREDOSAUTOUPDATE = "1")
to NOT (REBOOTREQUIREDOSAUTOUPDATE = "1").

6. Save and Close Orca and then Run the Symantec AntiVirus.msi file to install

 @sean--I think you should have joined Symantec Connect a little earlier when you were having issues we might have been helpful..still whenever you have any issues/Queries regarding SEP you can post your questions here people over here R waiting to help..