Message Edited by omidi on 12-31-2007 09:27 PM
I have installed the new version and it did fix our most pressing problem which was the 802.1x authentication problem with unmanaged clients. The problem I'm having now is with updating the client software. The new client doesn'ts seem to install cleanly over the existing client. Sometimes it just doesn't work and other times it seems to work but keeps the old version number ( 11.0.780 instead of 11.0.1000 ). I've had the best luck uninstalling the local client, then running a clean utility provided by Symantec, then trying to install the new version but even that isn't fool proof. I'm about to open a support call on it. I'll post what I learn. If you have to do this with a lot of clients, good luck.Just in case you didn't see this on your own (I couldn't find it in the download documentation) here is a link to the instructions for upgrading from 11.0 to MR1. Follow them or you could really screw something up:http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007122711551348
Message Edited by dollars2donuts on 01-21-2008 12:22 PMMessage Edited by dollars2donuts on 01-21-2008 12:23 PM
Message Edited by Scott Klassen on 02-08-2008 04:15 PM
I have a case open for all this and have run the SymBatchSEP.exe tool twice and supplied the output.
I'm still waiting.....waiting....
How do I know which version I have?
@Edmond Dantes: Look here: Anyone have the link for MR1?@omidi: If u havent found it youself look here: Home, Monitors screen show empty framed boxes
Message Edited by BlackFog on 02-14-2008 12:27 PM
All,If you have not upgraded to the MR1 release, I suggest that you do not do so. I have many reasons for stating this, but the biggest is the MR1 release will not work with any version of the Checkpoint VPN client. There was an issue with the Checkpoint client pre-MR1 but you could work around it by uninstalling both Checkpoint VPN and Endpoint Protection and reinstalling. This, or any other scenario will not work with the MR1 release. This issue was reproduced by Advanced Technicians at Symantec on 1/11/08. So, 24 business days later, I still have no resolution.Also at issue is Network Threat Protection and Truscan (formerly Proactive Threat Scan). If you create an installation package and specify ONLY antivirus and antispyware, the Truscan component will still be installed. I know this because I get eventlog messages of Truscan heuristic scan or load failure (which were PTS messages pre-MR1). You will also notice a prompt for a reboot for a Network Threat Protection patch even though it is not part of your installation package. You can duplicate this same behavior if you perform a custom install from the CD and select only the AV/Spyware component.In my opinion this product is not ready for a production deployment. I received an email from support last Thursday 2/7 that the Checkpoint VPN issue and the Truscan are related and a new Maintenance Release was due in 10 to 14 days. That is the latest info I have.I have found Symantec support to be of little help unless you can get your case escalated, wherein you get assistance by the Advanced Technicians. They know the product much more thoroughly.Hope this helps!