Endpoint Protection

Hi,
I have a Vista Client that we need to enroll in a new Win2k8 Domain, after doing that I uninstalled SEP MR3
and then Installed MR4 because the upgraded does not work.

The problem is that the installer does not finish, it rollback the changes and exit.

I think the problem is:

Action ended 21:48:50: InstallFinalize. Return value 3.

The Log SEP_INST.LOG look like this at some point:

2009-08-18-21-48-41-297 : CInstalledApps::GetCCDirectory() : "C:\Program Files\Common Files\Symantec Shared"

MSIASSERT - 2009-08-18-21-48-41-298 : cc::StopServiceAndDepAtAnyCost(366) : Unable to openService ccSetMgr. Error=1060:
MSI (s) (3C:0C) [21:48:41:302]: Executing op: ActionStart(Name=InstallLiveUpdate_RB.FF07F38E_78C2_412E_B858_64488E808644,,)
MSIASSERT - StopCcSetMgrOnOverOrBrokenInstall: Unable to stop ccSetMgr:
MSI (s) (3C:0C) [21:48:41:303]: Executing op: CustomActionSchedule(Action=InstallLiveUpdate_RB.FF07F38E_78C2_412E_B858_64488E808644,ActionType=3329,Source=BinaryData,Target=UnInstallLiveUpdate,CustomActionData=c:\Temp\VRAFFNRA\LiveUpdate\lucheck.exe)
MSI (s) (3C:0C) [21:48:41:307]: Executing op: ActionStart(Name=InstallLiveUpdate.FF07F38E_78C2_412E_B858_64488E808644,,)
MSI (s) (3C:0C) [21:48:41:308]: Executing op: CustomActionSchedule(Action=InstallLiveUpdate.FF07F38E_78C2_412E_B858_64488E808644,ActionType=3073,Source=BinaryData,Target=InstallLiveUpdate,CustomActionData=c:\Temp\VRAFFNRA\LiveUpdate\lucheck.exe)
MSI (s) (3C:98) [21:48:41:315]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIC1C4.tmp, Entrypoint: InstallLiveUpdate
LUCA: InstallLiveUpdate enter.
LUCA: c:\Temp\VRAFFNRA\LiveUpdate\lucheck.exe
LUCA: InstallLiveUpdate : CreateProcessAndWait( LUCHECK.EXE ) returned 206
MSI (s) (3C:0C) [21:48:50:827]: User policy value 'DisableRollback' is 0
MSI (s) (3C:0C) [21:48:50:827]: Machine policy value 'DisableRollback' is 0
Action ended 21:48:50: InstallFinalize. Return value 3.
MSI (s) (3C:0C) [21:48:50:840]: Executing op: Header(Signature=1397708873,Version=405,Timestamp=991079926,LangId=1033,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (3C:0C) [21:48:50:840]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (3C:0C) [21:48:50:840]: Executing op: DialogInfo(Type=1,Argument=Symantec Endpoint Protection)
MSI (s) (3C:0C) [21:48:50:841]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
MSI (s) (3C:0C) [21:48:50:842]: Executing op: ActionStart(Name=InstallLiveUpdate.FF07F38E_78C2_412E_B858_64488E808644,,)
MSI (s) (3C:0C) [21:48:50:843]: Executing op: ProductInfo(ProductKey={D689B418-235A-4290-A0A5-A75E490E0351},ProductName=Symantec Endpoint Protection,PackageName=Symantec AntiVirus.msi,Language=1033,Version=184553578,Assignment=1,ObsoleteArg=0,ProductIcon=ARPPRODUCTICON.exe,,PackageCode={8E81776A-E189-42D6-ADB7-7DC8AA55E09F},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)
MSI (s) (3C:0C) [21:48:50:843]: Executing op: ActionStart(Name=InstallLiveUpdate_RB.FF07F38E_78C2_412E_B858_64488E808644,,)
MSI (s) (3C:0C) [21:48:50:844]: Executing op: CustomActionRollback(Action=InstallLiveUpdate_RB.FF07F38E_78C2_412E_B858_64488E808644,ActionType=3329,Source=BinaryData,Target=UnInstallLiveUpdate,CustomActionData=c:\Temp\VRAFFNRA\LiveUpdate\lucheck.exe)
MSI (s) (3C:A8) [21:48:50:849]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIE701.tmp, Entrypoint: UnInstallLiveUpdate
LUCA: UnInstallLiveUpdate enter.
LUCA: c:\Temp\VRAFFNRA\LiveUpdate\lucheck.exe
LUCA: UnInstallLiveUpdate exit.
MSI (s) (3C:0C) [21:49:01:472]: Executing op: ActionStart(Name=StopCcSetMgrOnOverOrBrokenInstall.D3A883B9_8F94_4E7D_96B6_852388CE5647,,)
MSI (s) (3C:0C) [21:49:01:473]: Executing op: ActionStart(Name=StopCcSetMgrOnOverOrBrokenInstall_R.D3A883B9_8F94_4E7D_96B6_852388CE5647,,)
MSI (s) (3C:0C) [21:49:01:476]: Executing op: CustomActionRollback(Action=StopCcSetMgrOnOverOrBrokenInstall_R.D3A883B9_8F94_4E7D_96B6_852388CE5647,ActionType=1281,Source=BinaryData,Target=_StopCcSetMgrOnOverOrBrokenInstall_Rol@4,)
MSI (s) (3C:F8) [21:49:01:494]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI1081.tmp, Entrypoint: _StopCcSetMgrOnOverOrBrokenInstall_Rol@4
MSIASSERT - StopCcSetMgrOnOverOrBrokenInstall_Rol:  Could not open key. Error:2:
MSI (s) (3C:0C) [21:49:01:535]: Executing op: ActionStart(Name=irbDeleteFiles.6500F9C2_37EA_4F25_A4DE_6211026D9C01,,)
MSI (s) (3C:0C) [21:49:01:536]: Executing op: CustomActionRollback(Action=irbDeleteFiles.6500F9C2_37EA_4F25_A4DE_6211026D9C01,ActionType=3329,Source=BinaryData,Target=_InstallRollbackDeleteFiles@4,)
MSI (s) (3C:B4) [21:49:01:544]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI10C1.tmp, Entrypoint: _InstallRollbackDeleteFiles@4
1: SNDLOG 2: Redirins.dll: Inside InstallRollbackDeleteFiles() - A Rollback must have occurred during install.
 
1: SNDLOG 2: Redirins.dll: C:\Program Files\Common Files\Symantec Shared\persist.dat
 
1: SNDLOG 2: Redirins.dll:
 
1: SNDLOG 2: Redirins.dll: File not found.
 
1: SNDLOG 2: Redirins.dll: C:\Program Files\Common Files\Symantec Shared\SymNeti1000.log
 

Thanks
Oliver

Please check this few documents

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009072709544048


also

Deleted folders:

C:\program files\symantec\liveudpate

C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate

And try to install install liveupdate first & then try to install SEP

Let me know if this works or not.

If this works then please mark a solution to this Thread.:)

Steps that needed to be followed

1. Uninstall LU

 2. Delete the following folders (if they exist):

C:\Program Files\Symantec
Install LiveUpdate by running the following file from CD1:\SEP\LUSETUP.EXE4.Install Symantec Endpoint Protection. from SEP folder of CD1 as unmanged  and the make the client as managed . 

C:\Program Files\Symantec Antivirus

C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate

3.)
 

How to change a Symantec Endpoint Protection client from unmanaged to managed<o p=""></o>

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007082009543848<o p=""></o>

 <o p=""></o>

1. Copy of the file Sylink.xml from the server from C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\agent\<o p=""></o>

2.  On the client computer , click Start > Run, type smc -stop, and click OK. <o p=""></o>

3.  Copy the Sylink.xml into the C:\Program Files\Symantec\Symantec Endpoint Protection folder, and replace any existing Sylink.xml file.<o p=""></o>

4. Click Start > Run, type smc -start, and click OK. <o p=""></o>

 

If this steps does not work then Try installing MR4 MP2 version of SEP & check if that works?

1. Uninstall Symantec LiveUpdate and SEP MR3 from Programs and Features
2. delpoy MR4 like normal.

this should fix :)

Many thanks for all your comments, I try all those instrucciones with no avail.

The problem persist and maybe the only solution is to re-install Windows Vista. You gotta looove Vista!

Regards,
Oliver

Too bad another person re-format the Dell notebook so I could not try all these options :(