Endpoint Protection

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  • 1.  Sep 11 - Outlook 2007 conflict

    Posted May 05, 2009 10:57 AM
    I have several users complaining that whenever they open their email (with or without attachment) they are getting an error about reference to memory cannot be read. I understand there are some known issues between sep 11 and outlook 2007 which were address in the MR1 and MR2 releases. However these fixes appear to be related to emails with attachments only. I have this problem randomly with and without attachments.

    Any info would be appreciated.

    Thanks.


  • 2.  RE: Sep 11 - Outlook 2007 conflict

    Posted May 05, 2009 01:05 PM
    What issues are you seeing what build are you running.


  • 3.  RE: Sep 11 - Outlook 2007 conflict

    Posted May 06, 2009 11:54 AM
    Hi,

           Please let us know the following :-

    Version of SEP installed :--

    Version of SEPM installed :--

    On the clients where you get this error are they managed or unmanaged : --

    The exact error message if possible a screen shot of the message


  • 4.  RE: Sep 11 - Outlook 2007 conflict
    Best Answer

    Posted May 26, 2009 09:31 AM
    Hi,

    We have released the latest version of endpoint i.e. MR4 MP2. You can try upgrading and let us know the status.


  • 5.  RE: Sep 11 - Outlook 2007 conflict

    Posted May 26, 2009 10:31 AM
    Not sure if it will fix your problem but could you try to delete/rename outlook's "extend.dat" on the problem computers and then starting outlook again?

    the file is somewhere under "application data\microsoft\outlook\"