Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

SEP 11 - Removing LUA ?

Created: 02 Oct 2012 | 13 comments

Hi,

     I have been running SEP 11.0.4014.26 with LUA for some time now (with about 3k endpoints). I am finding LUA increasingly to be a pain in the backside... its always causing me issues.

Is there any simple way to remove LUA from a well established server and let SEPM take over the updates?

Comments 13 CommentsJump to latest comment

Ashish-Sharma's picture

How to Uninstall and Reinstall LiveUpdate When a Symantec Endpoint Protection Manager or Symantec Endpoint Protection Client is Installed (SEP 11.x)

http://www.symantec.com/business/support/index?page=content&id=TECH102609

Check this thread Also

https://www-secure.symantec.com/connect/forums/how-manually-remove-liveupdate-symantec-enterprise

Thanks In Advance

Ashish Sharma

sandra.g's picture

LUA, not LU. wink

sandra

Symantec, Senior Information Developer
Enterprise Security, Mobility, and Management - Endpoint Protection

Don't forget to mark your thread as 'solved' with the answer that best helps you!

Ashish-Sharma's picture

HI Sandra,

Thanks for Update wink

Thanks In Advance

Ashish Sharma

Mithun Sanghavi's picture

Hello,

In your case since all the clients are managed, simply update the Liveupdate Policy from SEPM and remove the Liveupdate Administrator and Enable the Liveupdate from Symantec Endpoint Protection Manager.

Later, Uninstall the Liveupdate Administrator Application from Add/ Remove Programs of the machine.

Check this Article:

Symantec Endpoint Protection Manager - LiveUpdate - Policies explained

www.symantec.com/docs/TECH104435

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

DeskSupp's picture

Thanks for the reply, but I do not want to uninstall and reinstall LUA

I want to uninstall LUA, then take it outside... jump up and down on the CD and burn the manuals!

I then want to configure SEPM do the take over the updates directly (as if I had never installed LUA)

Mithun Sanghavi's picture

Hello,

Could you please specify the reason you are so upset about LUA?

What version of LUA are you running?

Make sure you are running the Latest version of LUA 2.3.2

Check this BLOG - LiveUpdate Administrator (LUA) version 2.3.2 is now available

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

sandra.g's picture

Mithun's post (with screenshot) shows you what you need to do to LiveUpdate policy to direct the clients to get updates from the SEPM and take LUA out of the loop. Then it is just a matter of uninstalling LUA through Add or Remove Programs.

Edit: Brian's post, with screenshot, shows the same info.

sandra

Symantec, Senior Information Developer
Enterprise Security, Mobility, and Management - Endpoint Protection

Don't forget to mark your thread as 'solved' with the answer that best helps you!

Ashish-Sharma's picture

How to update virus definitions and other content with Symantec Endpoint Protection and Symantec Network Access Control

http://www.symantec.com/business/support/index?page=content&id=TECH102467

Thanks In Advance

Ashish Sharma

.Brian's picture

Basically, you need to modify your LiveUpdate policy to reflect the SEPM as the main updater. You can take your LUA out and set the SEPM to do these updates, as seen below:

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

DeskSupp's picture

Thanks for all the help... That worked great.

One last question (hopefully). SEPM is now updating clients and I have uninstalled LUA

However, I notice I have still got a folder "C:\Program Files\Symantec\LiveUpdate Administrator1" that is 4gb in size. This looks to me as if it belonged to LUA? I could do with the space back if it is no longer needed. However, I am still using SEPM on the same box (which is a w2003) so I obviously do not want to delete it if it is being used by SEPM ?

Mithun Sanghavi's picture

Hello,

Could you also check if the SEPM is no more receiving the updates from Liveupdate Administrator.

You could check this by:-

1) Log in to SEPM

2) Click on Admin TAB

3) Click on Servers

4) Right click on "Local Site" and click on "Edit Properties"

5) Click on Liveupdate

6) Under Liveupdate Source Servers, click on "Edit Source Servers"

7) Click on "Use the default Symantec Liveupdate Server"

Secondly, Did you uninstall the Liveupdate Administrator (LUA) from the Add/ Remove Programs?

If yes, I see no reason, you need to keep that folder "C:\Program Files\Symantec\LiveUpdate Administrator1". 

You surely could delete the Folder.

NOTE: Before deleting the Folder, just double check the contents are of LUA only. smiley

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

sandra.g's picture

No, the files within that folder should not be associated with the SEPM in any way, so if LUA is fully uninstalled, I think you can safely remove it.

sandra

Symantec, Senior Information Developer
Enterprise Security, Mobility, and Management - Endpoint Protection

Don't forget to mark your thread as 'solved' with the answer that best helps you!

Mick2009's picture

"Thumbs up" to the advice, above, about being able to delete that folder.

This looks to me as if it belonged to LUA? I could do with the space back if it is no longer needed. However, I am still using SEPM on the same box

That may be one reason why your LUA server never functioned well in your environment: it is unsupported to have LUA on the same server as a SEPM.  They contest for the same resources.

LiveUpdate Administrator 2.x and Symantec Endpoint Protection Manager on the same computer
Article:TECH105076   |  Created: 2008-01-05   |  Updated: 2012-07-17   | 
Article URL http://www.symantec.com/docs/TECH105076 
 

With thanks and best regards,

Mick