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SEP 11 ru5 and Enterprise Vault FSA

Created: 05 Jul 2010 | 4 comments


I have a Windows 2008 file server that is installed with SEP 11 ru5 and the Enterprise Vault File System Archiving agents (this is just the agents, not the EV server).  SEP appears to be causing Enterprise Vault for File System Archiving to malfunction on both the Windows file server and on any Windows Vista and Windows 7 clients that are connected to the file shares.  Our Windows clients are also installed with SEP 11 ru5.  I see the following behaviour:

On a Windows 7 or Vista client that connects to the file server, if a folder that contains archived files is copied to a new location (e.g. the windows desktop), the user is presented with an error message "An unexpected error is keeping you from copying the file.  If you continue to receive this error, you can use the error code to search for help with this problem.  Error 0x800710FE: This file is currently not available for use on this computer".  If the user presses the "Try Again" button, the file copy does complete, but the user has to press the "Try again" button for each file that is being copied - this is very tedious!

From the testing that I have done, I see this behaviour in the following versions of Windows:
Windows 7
Windows Vista
Windows 2008
And only occurrs with SEP 11 ru5, previous versions of SEP do not show this - the file copy works correctly.

I do not see this behaviour in Windows XP (even with SEP 11 ru5) and nor do I see it with SEP 11 MP4.

I have not been able to locate any tech notes on Symantec's support website detailing this issue nor were Symantec's support able to fix it when I logged a ticket with them thinking it was Enterprise Vault that was cauing the problem.

Has anyone else seen this issue and fixed it?

Many thanks.

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Rafeeq's picture

select the file system autoprotect settings as per this document, lets navigate the issue

Richard Sendall1's picture

Hi Rafeeq,

Many thanks, but unfortunately this did not help.  I have unticked the option "Scan when a file is backed up" in SEP, but this made no difference.

When I go to copy a folder containing placeholders, after a period of 2 minutes, the error message as described before is shown.  It takes around 2.30 to 4 minutes to retrieve the files from tape.  Is there a timeout setting somewhere in SEP that is set to 2 minutes?



Richard Sendall1's picture

Hi Rafeeq,

I have tested this against SEP11 RU6 and this appears to work correctly, the error is not shown and the files copy correctly.  So there appears to be an issue with SEP11 ru5 and how it handles files that have the "offline" attribute set - i.e. Enterprise Vault placeholders.

Also, please ignore the reference to 2 minutes in my previous post.  The error message is shown to the user at the point where Enterprise Vault restores the placeholder with the original file, I quoted 2 minutes as that was the time it took to read the CAB file off the tape.

Pity there isn't a technote on this on Symantec's website, I am sure other customers have reported this too.


Rafeeq's picture

good that its resolved in latest version, Kudos to the development team.