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SEP 11 RU6 on Mac OSX 10.6.4, client not connecting to MC

Updated: 11 Oct 2010 | 4 comments
dimitri limanovski's picture
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This issue has been solved. See solution.

We have few Mac OSX 10.6.4 clients on which we installed SEP 11 RU6 managed client. Installation goes without any issue but client is never registered in MC and if I check under "Management" in SEP client, it says it's disconnected even though the server name is correct.

We don't have much experience with SEP on MACs and there's no SYLINK.XML to check, like on Windows boxes, so any pointers are much appreciated. I don't know if this is an issue or known no-no with SEP on MACs, but our SEPM listens on non-standard port; Windows boxes have no problem but I figured I'd mention it in case MACs do.
Thanks in advance!

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VKalani's picture
07
Sep
2010
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Is there any firewall on Mac

Is there any firewall on Mac computers? Could you disable it, and then see, if the clients communicate or not?

-VKalani

Mudit Kumar's picture
08
Sep
2010
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Check the following article,

Check the following article, see if this helps

Title: 'How to convert an unmanaged SEP for Macintosh client to managed'
Web URL: http://service1.symantec.com/support/ent-security....

Also is there NIC Bond on the Mac? If yes you may have to remove and then reboot.

Thanks & Regards,
Mudit Kumar
 

sandra.g's picture
08
Sep
2010
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Actually, there is a

Actually, there is a Sylink.xml (/Library/Application Support/Symantec/SMC/), but more importantly, you can do Sylink debugging just like in Windows.

Title: 'Debugging Sylink communications with Symantec Endpoint Protection for Macintosh (SEP for Mac)'
http://service1.symantec.com/SUPPORT/ent-security....

sandra

Symantec Endpoint & Mobility Group / Information Development
Don't forget to mark your thread as 'solved' with the answer that best helped you!
 

dimitri limanovski's picture
08
Sep
2010
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Gentlemen,The solution is

Guys,
 The solution is that if you use HTTPS for your server communication, make sure to uncheck "Verify certificate when using HTTPS protocol" under Management Server Lists. It's a known issue with SEP on MACs, had to open a ticket for this one.
One in for the books, thanks everyone for your help!