SEP 11 "Service framework..."
"...has encountered an error..." On install.
So, I went on site yesterday to resolve an outlook attachment problem. User couldn't open, save, download, etc any attachments from email. After looking at the obvious, and some not so obvious settings, I couldn't find any issues. So, knowing that Symantec likes to take control of the PC, I pulled up the endpoint client, and saw things all over in Red. I uninstalled the client, and lo and behold, Outlook returns to normal functioning. I then proceeded to reinstall the Endpoint client, and received the error that the "Symantec Service Framework has encountered an error and needs to shutdown" blah blah blah. (PLEASE NOTE: THIS SOFTWARE WAS INSTALLED ON THIS COMPUTER BEFORE AND FUNCTIONING). I performed the following actions, in no particular order, and some multiple times, to attempt to reinstall the software: Reboot, reinstall. Install from the SEP setup file directly. Install the LiveUpdate alone first. Used CleanWipe to remove all traces of Symantec. Used the SEP Support Tool (which complained that port 445 was not open, so I disabled the Firewall, and also that Simple File Sharing was on, so I disabled that, even tho this is an unmanaged solution). Checked to make sure we had removed the Acer management junk (all that was left was the eAcoustic, which won't uninstall, also see BOLD note above).
None of these steps produced anything different than multiple popups of the Framework erroring followed by the Window that Symantec had not installed properly and had been interrupted, with one exception where the"been interrupted and not installed properly" window came up without the Framework showing it had failed first. So, anyone have any ideas why this Acer, out of the 7 of this model we have on site, won't let me reinstall the SEP 11? Thanks in advance.