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SEP 11 on Windows 7 X64 Retail.

Updated: 21 May 2010 | 4 comments
stevelee's picture
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I have installed SEP 11 for home use (from work)
on my brand new laptop  with Windows 7 X64 

and I get this message:

-------------------------------------------------------------
Description:
A driver is installed that causes stability problems with your system. This driver will be disabled.
Please contact the driver manufacturer for an update that is compatible with this version of Windows.

Problem signature:
  Problem Event Name: ApphelpHardBlock
  Problem Signature 01: {f9ab2228-3312-4a73-b6f9-936d70e112ef}
  Problem Signature 02: {d7db00c9-c38a-4233-8b2f-9e3261c7e719}
  OS Version: 6.1.7600.2.0.0.256.1
  Locale ID: 4105

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Comments

Naor Penso's picture
02
Nov
2009
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What Version of SEP did you install?

SEP 11 MR4 does not support Windows 7.

SEP 11 MR5 does support windows 7 fully.

which have you installed?

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Thanks :)

Swaminathan's picture
02
Nov
2009
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You might get this message if

You might get this message if you install an incompatible SW on Windows 7, make sure you install SEP 11.0 5002.333 MR5

Rafeeq's picture
02
Nov
2009
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Hi

You may check this forums on vista, would help you out.

http://www.vistaforums.com/Forum/Topic3903-9-1.aspx

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

Prachand's picture
03
Nov
2009
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Please upgrade to SEP RU5

This  error can appear on Windows 7 systems with SEP 11 prior to RU5. Windows 7 is not supported on SEP 11 prior to RU5. 

This error does not appear with RU5 installed. Upgrade SEP 11 to RU5.

Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)