Hi,

regarding your questions:

1) If you are installing SEP with the Network Threat Protection, you are installing a firewall and the Windows one is disabled because it is not recommended to have two firewalls in the same machine.

2) What is the version of your SEP? And the O.S.?

Regards,

I, too am having the same issue. I am using version 11.0.2010.25. The OS is Vista. Any information concerning this would be helpful.  Thanks.

Steve

I too am having exactly the same issue - I am using SEP 11.0.2000.1567 The OS is Vista Business - any help greatly appreciated!!!

I, too am having the same issue.  I am using SEP Client Version 11.0.4202.75 as of last night.  I installed this latest version over top of 11.0.2010 hoping that it would fix the problem.  It did not.  Like the author my issue arose after the update on 7/12.

Please help,

Curt

In my opinion it is not a serious issue but it needs further investigation that has to be done via the official Technical Support.
For your convenience I just created an empty Internal KB 2009071417581548. Ask to the Symantec engineer to link your case to this KB to avoid duplication of articles and synchronize their job around one only place. If they are not able to find it, specify them that it is under the "New Entries".

Regards,

I have the same problem
version 11.0.2020.56 running Vista Home Premium

When do we expect an update? Thanks James

Vista Home Premium
Version 11.0.3001.2224
Symantec itself shows no problems detected however windows vista security center shows that it is "reporting in a format that is no longer supported".

Has anyone found a solution for this issue?  A quick google search returns this issue with a handful of other antivirus applications and an article about the way AV software needs to report to Security Center changing. 

http://windowsteamblog.com/blogs/windowssecurity/a...

From the Article:

"The grace period begins at the time Vista SP1 is installed on a Windows Vista system. As a result, the grace period will begin expiring in September 2009, 18 months after Windows Vista SP1 was released on the Microsoft Download Center in March 2008."

If memory serves, the beta for SP1 came about about 18 months ago...

Vista Business 64-bit
11.0.400.2295

I too am having this problem after the latest updates today.  Windows OS:  Vista SP1 64-bit.

Seems like MS expired the API a little earlier than they promised - "As a result, the grace period will begin expiring in September 2009, 18 months after Windows Vista SP1 was released on the Microsoft Download Center in March 2008."

Not quite September yet!  I first noticed this on an early build of Windows 7 and our SEP client.

We plan on fixing it in our MR5 client, which will RTM in September (I believe its actually fixed in the code now, I just need to get a later build to test)

Installing Vista Service Pack 2 seems to alleviate this issue, at least for now.

I'm having the same issue, as well (happened as of this morning). 

Paul - thanks for the update, but I'm not sure I follow.  If you don't mind explaining - what exactly do you mean by the following: "We plan on fixing it in our MR5 client, which will RTM in September (I believe its actually fixed in the code now, I just need to get a later build to test)"

Are you saying that there won't be a fix to this issue until September?  Or am I just not understanding correctly?  Or when you say it is fixed in the code now, do you mean there is a fix that will be released soon?  Also, is this a serious issue (meaning is the computer not being protected) or is Windows just not reading it correctly but my computer is still being protected?  Sorry for all of the questions, I am just confused.

Thanks Grant.

Same issue started in my network at most computers at logon July 14th. Very annoying to have all users calling.

Hope you have a solution soon.

txs

Although the error mesage is an annoyance, with no virus risk, there is still the issue that MS security Centre shows a red shield on the user's system tray.  If it is permanently red, users may just get used to it and not notice if a real issue appears.

Also, I am concerned as to why the windows firewall was disabled (now on 3 systems).  We only have the antivirus product on our user machines; no symantec firewall.
This could of course be a separate issue, and nothing to do with symantec.  If I find out I will report back to this thread.

Kind regards
Paul Fretter

Would like to share an update on this issue...

It is found  on some cases that this issue does gets resolved by upgrading the vista machines to SP2...

Let us know if that helps while we are waiting for MR5 client, which will RTM in September ...

Thanks :-)

Yea yea i have this problem too i just can't solve it and no matter how many time i Liveupdate it, the Red icon still appear. What should i do now actually?? Thanks. 

So there is no problem with my AV at all? Should i continue to Liveupdate? thanks

No problem everything is ok when i look at it. So i should just leave it like this until Sep? Then what next? 

Will it still continue to protect the PC like this?

What a relief... thanks. So by Sep this thing will be fix automatically or??

What is migration to MR5? I do it or...? 

Do you have other malware protection on that machine?

No.. With a good Anti Virus, you can turn off everything else including Window Firewall. 

I got so many problems with this
at first it seems everything was working very well
but suddenly....i updated the SEP and turn off my firewall n let my pc unprotected

i dont know what to do.....change to another antivirus or what...???

plz...HELPPPPPPPPPPPPPPPPPP

"Giuseppe.Axia
1 day 3 hours ago
The migration to MR5 is the

The migration to MR5 is the process of upgrading you current version of SEP to the version MR5, when it will be released."

So when the time comes, i just need to LIVE UPDATE  that thing or i just leave it there? Thanks

MY SEP does not has a serial number because someone install it for me. Will i be able to solve this problem when the time comes? 

How do i find out about my Serial Number?

If i simply leave it like that forever will there be any problem just curious? 

contract? I am not sure about that. When i took my  Laptop for repairing, they installed this SEP for me months ago.... Where can i check the Serial number by the way?

An installation of SEP without a contract (or a license) is illegal. Check it with the guy that installed SEP on your machine. You can't check the serial number in the product itself.

Regards,

I have come accross this issue, but for SAV 10.1.8.8000, Spanish in a Windows Vista machine:
MESSAGE (EN): "Symantec Antivirus is on but is reporting its status to Windows Security Center in a format that is 
no longer supported. Use the program's automatic updating feature, or contact the program manufacturer for an updated 
version."

That would be a problem. I can't find that guy who install my SEP... If i continue to use this will it create any problem after sep? 

By the way which country is this in? 

BOTTOM LINE is that Microsoft BROKE this for you, not Symantec. MS broke their "word" - originally stating September. Once again they (MS) made unexpected changes or changes sooner than expected and 3rd party vendors must scramble to keep up.
IMO, Symantec is doing the best they can and is blameless in this one.
It's something that has, however, become HABIT for Microsoft, IMO.
Even "RCs" change before the CDs actually get burned in my experience. Just because they say "this is it, RTM, final code" does NOT mean that's what you get to install on your computer. I've tested enough things to know - "never believe what MS promises or say - as not all their employees follow directions"

Luckily, we have skipped Vista here, totally hate it, so only see the issue on a couple of IT machines, and we don't care.......

No more MR, then what does RU stand for? Normally when I see RU in a string, it stands for the Russian version, for example, a URL with RU means Russian, or Russian language.
Does this mean the PROGRAMMING AND DEVELOPMENT of SEP is being moved to Russia like Cisco does much of their development in Israel?  ;-)

Thank you Giuseppe!
That makes sense - it's a VERSION, then you UPDATE the RELEASE of that version.
Version 11 but Release Update 5. Will patches still be Patches (please) ?

Thanks.

I have posted this here too https://www-secure.symantec.com/connect/forums/no-...
Might work......

***********************************************************************************
1) Verify permissions on HKEY_LOCAL_MACHINE\Software\Microsoft\Security Center\Monitoring
2) It can also be an issue with the WSC, Good chances.......Repair

http://grandstreamdreams.blogspot.com/2007/04/how-...

Stop the Windows management instrumentation service (WMI).

You'll probably get the message that Security Center and WF and ICS will stop functioning also.

That's OK, allow those services to be stopped.

Now go to C:\windows\system32\wbem\ and remove the Repository folder.

Reboot, and the information in Windows Security Center will be rebuilt.

You may also remove the C:\windows\system32\wbem\AutoRecover folder, just to prevent old data to be used again. But normally this is not needed
***********************************************************************************

Do we have a date for SEP 11 MR5?  On the licensing portal I only see MR4 release.

Thanks!

Alan

Hi guys, so how should i solve this problem now? I am still at lost. 

Fileconnect?? Where?

Teiva-boy thanks for the info. Is there any link or guide for this update? I am totally new to stuff like this you see. All i can do with my SEP now is Live Update...