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SEP 11.0 MR4MP2... Not able to download from Platinum website.

Updated: 21 May 2010 | 15 comments
SAM_SHAIKH's picture
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HI,

After login to platinum website and selecting the appropriate product, when i click to donwload the file it automatically gets logout from the platinum website.

I tried 2-3 times but still same issue.

Please have a look.

Rgrds,
SAM

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Paul Mapacpac's picture
18
May
2009
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Re

Hi Sam, I think its MR4 MP2 not MP4. And I believe only the release notes has been released.

SAM_SHAIKH's picture
18
May
2009
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Sorry, my mistake, It's MR4

Sorry, my mistake, It's MR4 MP2.

We are Platinum Customer for symantec and infact we have receieved and email which mention that the download are available for Platinum customers.

Please find below details which we received from Symantec for any new product update available..

Product Notification: New Build: Symantec Endpoint Protection 11.0.4202
build 75 (11.0 MR4 MP2)

Date: May 18, 2009
Notification Type: New Build
Product: Symantec Endpoint Protection
Version: 11.0.4202
Build: 75
Operating System: Windows 2000/XP/2003/Vista/2008

Overview:
Symantec has released Symantec Endpoint Protection (SEP) 11.0.4202 build 75
(11.0 MR4 MP2). This is a full CD Layout for fresh installs and migrations.
This new build includes fixes to multiple problems, and is available for
download from the Platinum Web site:

https://www-secure.symantec.com/platinum/en/produc...

Detailed information about this new build is available in the release notes
at the following URL:

http://service1.symantec.com/SUPPORT/ent-security....

Recommendation:
Symantec strongly encourages you to update to the latest version of Symantec
Endpoint Protection.

Thank you,
Symantec Enterprise Support

Rgrds,
SAM

SAM_SHAIKH's picture
18
May
2009
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also find the attached

also find the attached snapshot for more details..

connect/imagebrowser/view/image/836711/_original

Rgrds,
SAM

Paul Mapacpac's picture
18
May
2009
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Re

I see, it looks like only the Symantec Support can answer you. I have tried loggin in on our Platinum account,  I have to request for the login details from our Security Officer. Please keep us updated. and also if you can update the MR4 MP2 thread that would be great also.

Ajit Jha's picture
18
May
2009
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Why don't you try

Why don't you try Fileconnect.symantec.com

Regards'

Ajit Jha

Technical Consultant

STS

StiflingCobra's picture
19
May
2009
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Same issue here when trying

Same issue here when trying to download CD1 from Platinum website.  CD2 downlaods just fine!

SAM_SHAIKH's picture
19
May
2009
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The dumps will be available

The dumps will be available after 2-3 days on fileconnect server.

Rgrds,
SAM

Thomas K's picture
19
May
2009
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The download issues are being

The download issues are being addressed by Symantec. I will update here once the downloads are available.

Thomas

Thomas K's picture
19
May
2009
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I just tested the Platinum

I just tested the Platinum site. Both CD's are now available for download.

https://www-secure.symantec.com/platinum/login.html

Cheers,
Thomas

Rick Bywalski's picture
19
May
2009
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Confirmed

I was able to pull them down.  I am out of the office today though so I will hopefully start testing tomorrow.

manishm76's picture
19
May
2009
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No Client-Only patch available yet

I am just looking for a client only download patch for MR4 MP2, however i do not see it on the website yet.

Is there another way of getting the patch?

I want to test the patch on a few test machines first that are giving 'Waiting for Updates' issue for Proactive Threat Protection, after upgrading them to MR4 MP1a.

bjohn's picture
19
May
2009
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Someone else posted this link

Someone else posted this link on the forum here. I have no which file it is... should be one of the May 18 dates.

ftp://ftp.symantec.com/public/english_us_canada/products/symantec_endpoint_protection/11.0/updates

P.S. You can get rid of "waiting for updates" by running "luall.exe" on the client with administrator permissions.

SKlassen's picture
19
May
2009
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On the FTP there are 4 client

On the FTP there are 4 client only patch to MR2MP2.  There's both an X86 and X64 for MR2-MR2MP2 and MR2MP1-MR2MP2.  Grab the ones that are appropriate to your situation if you wish to go this route.  You won't be able to upgrade SEPM until you get access to the full media though.

ShadowsPapa's picture
20
May
2009
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Still nothing for the

Still nothing for the multi-tier customers who purchase HUGE packages of multiple products. Seems we're the very last to get updates............... even though we're government.
Why should patches and fixes and BUG patches be given to us last? We often wait a week or more after everyone else has them.
Not asking for free 24/7 on-call pager type support, just for the same product and patch release times as anyone else.
My guess - we won't see a thing until next week.
I'd not even KNOW it was going to be released but for messages posted here.
We don't even get a newsletter or email or anything.
If it wasn't for this forum, I might go 6 months and not know of such releases.
Why???

youseeme's picture
20
May
2009
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Same as above, its very

Same as above, its very frustrating to know an update has been realsed but only for a few - bugs\problems effect all of us not just the "platinum" customers!
I also have to check this forum every few day's to find out about MR4 MP2 and other updates.