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SEP 11.0 on Windows 7

Created: 02 Oct 2010 | 6 comments
samir.saadah's picture

Dear All,

I need your help, i have Windows 7 Ultimate and I'm try to install windows 7 on the laptop, but unfortunately every time it rollback how can i solve this problem

I did the following Pre-request

1) the User Account is a part of Admin. Group

2) I disable UAC

the Machine is part of Domain

and i try to install the SEP as unmanage client (Local)

Thanks and Best Regards,

Samir Saadah

Comments 6 CommentsJump to latest comment

Vikram Kumar-SAV to SEP's picture

Make sure you are installing SEP 11.0.5000 or above latest one is 11.0.6100.xx

Post the 10 lines above the return value 3 from SEP_INST.log from %temp%\SEP_INST.log

Most common reason for failure would be

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search use it.

Mahesh Roja's picture


In the registry,


HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData

and change it to

HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData

Install SEP client again.


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postechgeek's picture

First thing, I would do is check the application event logs. This will give you some good information. To start the event viwer - Start>Run>EventVwr

From there, there might already be a reboot pending.

Check this KB for info:


Bekir's picture

Try this,

Uninstall SEP and Liveupdate.

Install Liveupdate only from the SEP CD (Lusetup.exe)

Then install SEP

Best regards,
Bekir Burak Durmaz

Jason1222's picture

Right Click package and "run as administrator".  Also make sure SEP is 11.0.5 or above.

Mahesh Roja's picture

Has your problem got resolved?

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