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SEP 11.04 Rolls Back on Install

Created: 07 Jun 2010 | 3 comments
gwa60061's picture

SBS 2003 w/ SMSMSE, Backup Exec 12.5 and SAV 10.1.6.6000

SAV removed, trying to Install 11.04 ( I know it's not the latest - 11.05 won't work with QuickBooks, don't trust 11.06 yet)

SEP 11.04 client install only. Tried installing LiveUpdate first but installer says "it's current"

Log below----

MSIASSERT - 2010-06-07-19-24-00-121 : cc::StopServiceAndDepAtAnyCost(366) : Unable to openService ccSetMgr. Error=1060:
MSIASSERT - StopCcSetMgrOnOverOrBrokenInstall: Unable to stop ccSetMgr:
MSI (s) (E4:FC) [19:24:00:121]: Executing op: ActionStart(Name=InstallLiveUpdate_RB.FF07F38E_78C2_412E_B858_64488E808644,,)
Action 19:24:00: InstallLiveUpdate_RB.FF07F38E_78C2_412E_B858_64488E808644.
MSI (s) (E4:FC) [19:24:00:121]: Executing op: CustomActionSchedule(Action=InstallLiveUpdate_RB.FF07F38E_78C2_412E_B858_64488E808644,ActionType=3329,Source=BinaryData,Target=UnInstallLiveUpdate,CustomActionData=C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\2\HEIBRGEA\LiveUpdate\lucheck.exe)
MSI (s) (E4:FC) [19:24:00:137]: Executing op: ActionStart(Name=InstallLiveUpdate.FF07F38E_78C2_412E_B858_64488E808644,,)
Action 19:24:00: InstallLiveUpdate.FF07F38E_78C2_412E_B858_64488E808644.
MSI (s) (E4:FC) [19:24:00:137]: Executing op: CustomActionSchedule(Action=InstallLiveUpdate.FF07F38E_78C2_412E_B858_64488E808644,ActionType=3073,Source=BinaryData,Target=InstallLiveUpdate,CustomActionData=C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\2\HEIBRGEA\LiveUpdate\lucheck.exe)
MSI (s) (E4:04) [19:24:00:137]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI61E.tmp, Entrypoint: InstallLiveUpdate
LUCA: InstallLiveUpdate enter.
LUCA: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\2\HEIBRGEA\LiveUpdate\lucheck.exe
LUCA: InstallLiveUpdate : CreateProcessAndWait( LUCHECK.EXE ) returned 206
Action ended 19:24:14: InstallFinalize. Return value 3.
MSI (s) (E4:FC) [19:24:14:543]: User policy value 'DisableRollback' is 0
MSI (s) (E4:FC) [19:24:14:543]: Machine policy value 'DisableRollback' is 0
MSI (s) (E4:FC) [19:24:14:574]: Executing op: Header(Signature=1397708873,Version=301,Timestamp=1019714294,LangId=1033,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (E4:FC) [19:24:14:574]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (E4:FC) [19:24:14:574]: Executing op: DialogInfo(Type=1,Argument=Symantec Endpoint Protection)
MSI (s) (E4:FC) [19:24:14:574]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
Action 19:24:14: Rollback. Rolling back action:
Rollback: InstallLiveUpdate.FF07F38E_78C2_412E_B858_64488E808644
MSI (s) (E4:FC) [19:24:14:574]: Executing op: ActionStart(Name=InstallLiveUpdate.FF07F38E_78C2_412E_B858_64488E808644,,)
MSI (s) (E4:FC) [19:24:14:590]: Executing op: ProductInfo(ProductKey={D689B418-235A-4290-A0A5-A75E490E0351},ProductName=Symantec Endpoint Protection,PackageName=Symantec AntiVirus.msi,Language=1033,Version=184553578,Assignment=1,ObsoleteArg=0,ProductIcon=ARPPRODUCTICON.exe,,PackageCode={8E81776A-E189-42D6-ADB7-7DC8AA55E09F},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0)
Rollback: InstallLiveUpdate_RB.FF07F38E_78C2_412E_B858_64488E808644
MSI (s) (E4:FC) [19:24:14:590]: Executing op: ActionStart(Name=InstallLiveUpdate_RB.FF07F38E_78C2_412E_B858_64488E808644,,)
MSI (s) (E4:FC) [19:24:14:590]: Executing op: CustomActionRollback(Action=InstallLiveUpdate_RB.FF07F38E_78C2_412E_B858_64488E808644,ActionType=3329,Source=BinaryData,Target=UnInstallLiveUpdate,CustomActionData=C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\2\HEIBRGEA\LiveUpdate\lucheck.exe)
MSI (s) (E4:70) [19:24:14:590]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI626.tmp, Entrypoint: UnInstallLiveUpdate
LUCA: UnInstallLiveUpdate enter.
LUCA: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\2\HEIBRGEA\LiveUpdate\lucheck.exe
LUCA: UnInstallLiveUpdate exit.
Rollback: StopCcSetMgrOnOverOrBrokenInstall.D3A883B9_8F94_4E7D_96B6_852388CE5647
MSI (s) (E4:FC) [19:24:17:152]: Executing op: ActionStart(Name=StopCcSetMgrOnOverOrBrokenInstall.D3A883B9_8F94_4E7D_96B6_852388CE5647,,)
Rollback: StopCcSetMgrOnOverOrBrokenInstall_R.D3A883B9_8F94_4E7D_96B6_852388CE5647
MSI (s) (E4:FC) [19:24:17:152]: Executing op: ActionStart(Name=StopCcSetMgrOnOverOrBrokenInstall_R.D3A883B9_8F94_4E7D_96B6_852388CE5647,,)
MSI (s) (E4:FC) [19:24:17:152]: Executing op: CustomActionRollback(Action=StopCcSetMgrOnOverOrBrokenInstall_R.D3A883B9_8F94_4E7D_96B6_852388CE5647,ActionType=1281,Source=BinaryData,Target=_StopCcSetMgrOnOverOrBrokenInstall_Rol@4,)
MSI (s) (E4:00) [19:24:17:152]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI627.tmp, Entrypoint: _StopCcSetMgrOnOverOrBrokenInstall_Rol@4
MSIASSERT - StopCcSetMgrOnOverOrBrokenInstall_Rol: Could not open key. Error:2:
Rollback: Creating install cache
MSI (s) (E4:FC) [19:24:17:902]: Executing op: ActionStart(Name=CacheInstallPrep.1CBEC0D3_E547_4E51_828B_44B9C47C0EA5,Description=Creating install cache,)
Rollback: Moving files

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Moin_Sobhan's picture

Symantec Endpoint Protection Client (SEP) installation fails and rolls back. Install log shows "( LUCHECK.EXE ) returned 206"
http://service1.symantec.com/SUPPORT/ent-security....

The installation of Symantec Endpoint Protection (SEP) client fails and rolls back around the point of registering with LiveUpdate
http://service1.symantec.com/SUPPORT/ent-security....

Symantec Endpoint Protection Client installation fails on LUCHECK 206
http://service1.symantec.com/SUPPORT/ent-security....

Installation of Symantec Endpoint Protection Client rolls back with error LUCHECK.EXE returned 206
http://service1.symantec.com/SUPPORT/ent-security....

gwa60061's picture

Installed LU from 11.0.5 CD1, Installed successfully. Then tried SEP 11.04 - install completed successfully.

pete_4u2002's picture

mark the post as answered that has helped to fix the problem, so that other users in forum will benefit from it. Thumbs up to Moin :-).