Endpoint Protection

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  • 1.  SEP 11.04 Rolls Back on Install

    Posted Jun 07, 2010 08:35 PM
    SBS 2003 w/ SMSMSE, Backup Exec 12.5 and SAV 10.1.6.6000 SAV removed, trying to Install 11.04 ( I know it's not the latest - 11.05 won't work with QuickBooks, don't trust 11.06 yet) SEP 11.04 client install only. Tried installing LiveUpdate first but installer says "it's current" Log below---- MSIASSERT - 2010-06-07-19-24-00-121 : cc::StopServiceAndDepAtAnyCost(366) : Unable to openService ccSetMgr. Error=1060: MSIASSERT - StopCcSetMgrOnOverOrBrokenInstall: Unable to stop ccSetMgr: MSI (s) (E4:FC) [19:24:00:121]: Executing op: ActionStart(Name=InstallLiveUpdate_RB.FF07F38E_78C2_412E_B858_64488E808644,,) Action 19:24:00: InstallLiveUpdate_RB.FF07F38E_78C2_412E_B858_64488E808644. MSI (s) (E4:FC) [19:24:00:121]: Executing op: CustomActionSchedule(Action=InstallLiveUpdate_RB.FF07F38E_78C2_412E_B858_64488E808644,ActionType=3329,Source=BinaryData,Target=UnInstallLiveUpdate,CustomActionData=C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\2\HEIBRGEA\LiveUpdate\lucheck.exe) MSI (s) (E4:FC) [19:24:00:137]: Executing op: ActionStart(Name=InstallLiveUpdate.FF07F38E_78C2_412E_B858_64488E808644,,) Action 19:24:00: InstallLiveUpdate.FF07F38E_78C2_412E_B858_64488E808644. MSI (s) (E4:FC) [19:24:00:137]: Executing op: CustomActionSchedule(Action=InstallLiveUpdate.FF07F38E_78C2_412E_B858_64488E808644,ActionType=3073,Source=BinaryData,Target=InstallLiveUpdate,CustomActionData=C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\2\HEIBRGEA\LiveUpdate\lucheck.exe) MSI (s) (E4:04) [19:24:00:137]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI61E.tmp, Entrypoint: InstallLiveUpdate LUCA: InstallLiveUpdate enter. LUCA: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\2\HEIBRGEA\LiveUpdate\lucheck.exe LUCA: InstallLiveUpdate : CreateProcessAndWait( LUCHECK.EXE ) returned 206 Action ended 19:24:14: InstallFinalize. Return value 3. MSI (s) (E4:FC) [19:24:14:543]: User policy value 'DisableRollback' is 0 MSI (s) (E4:FC) [19:24:14:543]: Machine policy value 'DisableRollback' is 0 MSI (s) (E4:FC) [19:24:14:574]: Executing op: Header(Signature=1397708873,Version=301,Timestamp=1019714294,LangId=1033,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1) MSI (s) (E4:FC) [19:24:14:574]: Executing op: DialogInfo(Type=0,Argument=1033) MSI (s) (E4:FC) [19:24:14:574]: Executing op: DialogInfo(Type=1,Argument=Symantec Endpoint Protection) MSI (s) (E4:FC) [19:24:14:574]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1]) Action 19:24:14: Rollback. Rolling back action: Rollback: InstallLiveUpdate.FF07F38E_78C2_412E_B858_64488E808644 MSI (s) (E4:FC) [19:24:14:574]: Executing op: ActionStart(Name=InstallLiveUpdate.FF07F38E_78C2_412E_B858_64488E808644,,) MSI (s) (E4:FC) [19:24:14:590]: Executing op: ProductInfo(ProductKey={D689B418-235A-4290-A0A5-A75E490E0351},ProductName=Symantec Endpoint Protection,PackageName=Symantec AntiVirus.msi,Language=1033,Version=184553578,Assignment=1,ObsoleteArg=0,ProductIcon=ARPPRODUCTICON.exe,,PackageCode={8E81776A-E189-42D6-ADB7-7DC8AA55E09F},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0) Rollback: InstallLiveUpdate_RB.FF07F38E_78C2_412E_B858_64488E808644 MSI (s) (E4:FC) [19:24:14:590]: Executing op: ActionStart(Name=InstallLiveUpdate_RB.FF07F38E_78C2_412E_B858_64488E808644,,) MSI (s) (E4:FC) [19:24:14:590]: Executing op: CustomActionRollback(Action=InstallLiveUpdate_RB.FF07F38E_78C2_412E_B858_64488E808644,ActionType=3329,Source=BinaryData,Target=UnInstallLiveUpdate,CustomActionData=C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\2\HEIBRGEA\LiveUpdate\lucheck.exe) MSI (s) (E4:70) [19:24:14:590]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI626.tmp, Entrypoint: UnInstallLiveUpdate LUCA: UnInstallLiveUpdate enter. LUCA: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\2\HEIBRGEA\LiveUpdate\lucheck.exe LUCA: UnInstallLiveUpdate exit. Rollback: StopCcSetMgrOnOverOrBrokenInstall.D3A883B9_8F94_4E7D_96B6_852388CE5647 MSI (s) (E4:FC) [19:24:17:152]: Executing op: ActionStart(Name=StopCcSetMgrOnOverOrBrokenInstall.D3A883B9_8F94_4E7D_96B6_852388CE5647,,) Rollback: StopCcSetMgrOnOverOrBrokenInstall_R.D3A883B9_8F94_4E7D_96B6_852388CE5647 MSI (s) (E4:FC) [19:24:17:152]: Executing op: ActionStart(Name=StopCcSetMgrOnOverOrBrokenInstall_R.D3A883B9_8F94_4E7D_96B6_852388CE5647,,) MSI (s) (E4:FC) [19:24:17:152]: Executing op: CustomActionRollback(Action=StopCcSetMgrOnOverOrBrokenInstall_R.D3A883B9_8F94_4E7D_96B6_852388CE5647,ActionType=1281,Source=BinaryData,Target=_StopCcSetMgrOnOverOrBrokenInstall_Rol@4,) MSI (s) (E4:00) [19:24:17:152]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI627.tmp, Entrypoint: _StopCcSetMgrOnOverOrBrokenInstall_Rol@4 MSIASSERT - StopCcSetMgrOnOverOrBrokenInstall_Rol: Could not open key. Error:2: Rollback: Creating install cache MSI (s) (E4:FC) [19:24:17:902]: Executing op: ActionStart(Name=CacheInstallPrep.1CBEC0D3_E547_4E51_828B_44B9C47C0EA5,Description=Creating install cache,) Rollback: Moving files


  • 2.  RE: SEP 11.04 Rolls Back on Install

    Posted Jun 07, 2010 08:44 PM

    Symantec Endpoint Protection Client (SEP) installation fails and rolls back. Install log shows "( LUCHECK.EXE ) returned 206"
    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009100215565648

    The installation of Symantec Endpoint Protection (SEP) client fails and rolls back around the point of registering with LiveUpdate
    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009061614434248

    Symantec Endpoint Protection Client installation fails on LUCHECK 206
    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2010012509092648

    Installation of Symantec Endpoint Protection Client rolls back with error LUCHECK.EXE returned 206
    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009072709544048


  • 3.  RE: SEP 11.04 Rolls Back on Install

    Posted Jun 07, 2010 09:46 PM
    Installed LU from 11.0.5 CD1, Installed successfully. Then tried SEP 11.04 - install completed successfully.


  • 4.  RE: SEP 11.04 Rolls Back on Install

    Broadcom Employee
    Posted Jun 08, 2010 12:02 AM
    mark the post as answered that has helped to fix the problem, so that other users in forum will benefit from it. Thumbs up to Moin :-).