Endpoint Protection

He I am having real problems installing this version of SEP on a Windows XP SP3 machine

Have have already looked on the forums for this problem and tried the following

Running Cleanwipe

Removing the following Reg Key

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations

The reg key was present and I removed it and then rebooted, checked that the key was not re-created, but still could not install SEP on the machine.

Below are some snippets from the SEP_INST.log any help would be really appreaciated.

I also ran the SEP Support Tool and this reported that there were no problems.



 

MSI (s) (6C:30) [09:00:48:091]: MainEngineThread is returning 1603
MSI (s) (6C:74) [09:00:48:091]: Destroying RemoteAPI object.
MSI (s) (6C:38) [09:00:48:091]: Custom Action Manager thread ending.
MSI (c) (DC:F8) [09:00:48:091]: Back from server. Return value: 1603
MSI (c) (DC:F8) [09:00:48:091]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (DC:F8) [09:00:48:091]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 09:00:48: ExecuteAction. Return value 3.

--------------------------------------------------------------

MSI (s) (6C:30) [09:00:47:644]: Doing action: CheckInstallPath
Action 09:00:47: CheckInstallPath.
Action start 09:00:47: CheckInstallPath.
MSI (s) (6C:E0) [09:00:47:660]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI5E.tmp, Entrypoint: CheckInstallPath
SAVINST: CheckInstallPath : Enter.
Action ended 09:00:47: CheckInstallPath. Return value 3.
Action ended 09:00:47: INSTALL. Return value 3.

Hi,

check this, please:

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008031709003448

regards,

I guess the language of your OS is diffrent that why you are getting this error
Can you change your OS language from the one you have to ENG US and try installing again..after installation you can change it back. 

This issue can occur when there is a conflict with the regional settings on the machine in question. As a result, the installer may incorrectly reference the install path as the root of the drive.

To overcome this issue, temporarily change your Regional settings to allow the installation to complete successfully.

Solution
In Windows XP

Open Control Panel
Open Regional and Language Options
Under 'Standards and Formats' select 'US English'
Click OK
Attempt to install SEP11

Note: You may need to restart your machine after making the above changes before the install will correctly take place.


See Symantec KB - http://service1.symantec.com/support/ent-security.nsf/docid/2008042806574300

Thats not true, in our office I successfully installed SEP version mr4mp2, I guess you should use the cleanwipe tool from symantec to clean the registry entry of symantec.

@PeterPan:  Reading u9dbg's post and not just the title, reveals that they weren't speaking generally for all XP3 installs, just the one they have an issue with.  And you'll also note that they say they've tried CleanWipe.

Check this Please.

The installation of Symantec Endpoint Protection 11 fails and 'Return Value 3' is logged for 'CheckInstallPath' in the SEP_INST.log file
http://service1.symantec.com/support/ent-security.nsf/docid/2008042806574300

Try to run the Nortan security Scan if every thing failes

Thanks to everyone for their suggestions.

I finally managed to find the time today to have another look at this problem.

I checked my regional format settings as suggested above and although Set to English (UK) there was some corruption in the date format which was cause by a chinese language application,

After a swap around of regional settings and a few reboots the corruption was cleared, after this SEP installed without any problems.

Thanks

David