SEP 11.0.6000.550 taking up too much space! Upgrade? What else?
Created: 04 Mar 2011 | 33 comments
Hello all..
My company is runnnig 11.0.6000.550.. We have it on a 2008 server with two drives, a 20gb (main, installed here) and a 100gb.
It somehow filled up the main drive and there's only 16MB left on it. We thought we set it up to only write files to the 100gb.
We have it running on about 150 clients.
Here are my questions:
Is it supposed to fill 20GB?
We are planning to upgrade, will this fix this? and what's the latest version?
We are going to keep it on this server, so what's the best plan of upgrading?
Thanks,
Zack
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Hi, Ideally it should not
Hi,
Ideally it should not fill 20 GB space.
Could you please confirm which folder is using more disk space under SEPM directory ? or it's under SEP directory ?
If you are planning to upgrade then upgrade to 11.0.6200.754 i.e RU6 MP2 (most recent built)
Thanks and Regards,
Chetan Savade
Technical Support Analyst,
End Point Security, Enterprise Technical Support
Windows\assembly 1.27
Windows\assembly 1.27 GB
Windows\System32 2.32 GB
Windows\SysWOW64 852MB
Windows\Temp 3.39GB
Hi, Also could you please
Hi,
Also could you please confirm how much space is being used by SEPM and SEP folders?
Thanks and Regards,
Chetan Savade
Technical Support Analyst,
End Point Security, Enterprise Technical Support
I'm not sure what you mean or
I'm not sure what you mean or how to do this, sorry..
Hi, Go to C drive --> Program
Hi,
Go to C drive --> Program Files --> Symantec --> Right click on Symantec End point protection manager --> Click properties & check the size of folder.
Go to C drive --> Program Files --> Symantec --> Right click on Symantec End point protection --> Click Properties & check the size of folder
Thanks and Regards,
Chetan Savade
Technical Support Analyst,
End Point Security, Enterprise Technical Support
There is only LiveUpdate in C
There is only LiveUpdate in C Program Files Symantec which is 161MB
On the secondary drive there is E:\Symantec\Symantec Edpoint Protection Manager\ (only folder in dir) which is 4.24GB
So you do not have a SEP
So you do not have a SEP client on this server? Definitely not recommended. The SEPM provides no protection.
Do you see anything under C:\Program Files\Common Files relating to Symantec? Are there other Symantec folders on E:?
sandra
Symantec Endpoint & Mobility Group / Information Development
Don't forget to mark your thread as 'solved' with the answer that best helped you!
I do (did) not have it on the
I do (did) not have it on the server. Installing now (update: it failed!)
I don't see anything that looks like it's used by symantec, but I'm just going by filen ame..
The E drive only has Symantec folder in it
The Symantec folder only has Symantec Endpoint Protection Manager in it
From there there are a few folders (ASA, bin, data, db, Inetpub, jdk, Php, Server Private Key Backup, tomcat, Tools) and some files..
Hi, Space used by Symantec
Hi,
Space used by Symantec folders (SEPM & Live update) is quite normal.
As per your comment Windows\Temp\scm-ui.err is using almost 3.18 GB, try to delete temp files.
Check size of hidden files on C drive.
Thanks and Regards,
Chetan Savade
Technical Support Analyst,
End Point Security, Enterprise Technical Support
I was looking at all files
I was looking at all files and folders (including hidden). Do I delete scm-ui.err?
Hi, Yes you can delete
Hi,
Yes, you can delete scm-ui.err.
Also make sure SEPM is not set to finesh level. You can check by accessing following path
C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\conf.properties
At the end of file make sure "scm.log.loglevel=FINEST" sentence is not written, if it's present remove that sentence.
Thanks and Regards,
Chetan Savade
Technical Support Analyst,
End Point Security, Enterprise Technical Support
I don't have those folders..
I don't have those folders.. As stated above I tried to install the client on this server and it failed..
Also, scm-uii.err, I can't delete it.. Do I have to stop services or something?
Thanks
Hi, In your case it is
Hi,
In your case it is on
Thanks and Regards,
Chetan Savade
Technical Support Analyst,
End Point Security, Enterprise Technical Support
I deleted that temp
I deleted that temp file..
also,
That line is not anywhere in conf.properties
Thanks,
Zack
You can try
Open Endpoint Protection Manager
Click Admin
Click Servers
Click on Local Site, not your server.
Click edit Site Properties
Click LiveUpdate Tab
At the bottom, Number of content revisions to keep. Change this value to something small(er). Like 3 or 5.
You should probably remove the files under the \content directory as well. This should already free up your space and limit it in growth...
I just checked it and it has
I just checked it and it has already been set to 3
Is this the SEPM or a SEP client?
Also as Chetan mentioned, what is the directory that you are seeing the disk space utilization?
You also mentioned "We thought we set it up to only write files to the 100gb." Could you please clarify on this, as far as what you mean by setting it up to only write to the 100gb drive? Is this the drive you installed the product to?
Kurt G.
Symantec Technical Specialist: Endpoint Security Advanced Team
Symantec Corporation www.symantec.com
Symantec Enterprise Support: (800) 342 0652
Not too sure, my boss told me
Not too sure, my boss told me he had set it up to only write files on the 100GB
We installed on the main drive (20GB)
He said he set it up to write files on teh secondary drive (100GB)
Recommended.
Hello,
It is recommended to upgrade the Symantec Endpoint Protection RU6 (11.0.6000) to Symantec Endpoint Protection RU6a (11.0.6005) and beyond.
The RU6 version had 2 Bugs which were fixed in Symantec Endpoint Protection RU6a (11.0.6005) and many other in the latest version.
Check the Release Notes:
Release notes for Endpoint Protection and Network Access Control 11
http://www.symantec.com/business/support/index?page=content&id=TECH103087&actp=search&viewlocale=en_US&searchid=1299256540097
In your case, the first thing, you would have to check which place the space is getting consumed more?
Let me know and I will assist you with steps on how to get the space freed up.
In your case, you would have to Migrate From Symantec Endpoint Protection 11.0.6000 (RU6) to Symantec Endpoint Protection 11.0.6200 (RU6 MP2)
http://www.symantec.com/business/support/index?page=content&id=TECH145428&actp=search&viewlocale=en_US&searchid=1293479302456
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3
Follow me on Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helped yo
Migration Path
Actually, that is incorrect. If he is at 11.0.6000, he can go directly to RU6 MP2. RU6 and RU6a are functionally equivalent as major builds.
From the RU6 MP2 migration document:
Migration paths
Symantec Endpoint Protection 11.0.6200 (RU6 MP2) can migrate seamlessly over the following:
- Symantec Endpoint Protection 11.0.6000.550 (RU6), 11.0.6005.562 (RU6a) and 11.0.6100.645 (RU6MP1).
sandra
Symantec Endpoint & Mobility Group / Information Development
Don't forget to mark your thread as 'solved' with the answer that best helped you!
Thank you
Hello Sandra,
Thank you very much for pinpointing that.
That helps a lot. Thanks again. :)
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3
Follow me on Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helped yo
:)
No problem--happy to help
sandra
Symantec Endpoint & Mobility Group / Information Development
Don't forget to mark your thread as 'solved' with the answer that best helped you!
I'd like to upgrade to the
I'd like to upgrade to the newest build. Is this RU6 MP2?
Thanks
Yes
Yes
Endpoint Knowledge Base
Security Best Practices
Use this...
... to find what's using your disk space: http://windirstat.info
I think it is better to move
I think it is better to move your content folder to secondary drive.For this follow this KB
How to use a new Drive/Partition to host the Symantec Endpoint Protection content directory without reinstalling
http://www.symantec.com/business/support/index?page=content&id=TECH103808&locale=en_US
If yor Data base is in C move thant also to secondary drive.Refer this KB
Best Practices guide for moving the Symantec Endpoint Protection Manager SQL Server database from one drive to another on the same machine
http://www.symantec.com/business/support/index?page=content&id=TECH106213&locale=en_US
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
That folder is already on the
That folder is already on the second drive...
So what you guys are telling me is the primary drive being almost 20GB is normal?
Not usually...
Depending on your settings, of course, the amount of space used by SEP will vary on a case by case basis.
Download, install and use the tool that I posted earlier (WinDirStat) and give us a brief listing of directory paths that are more than 1 GB in size... that should get us started in the right direction and help us know whether or not the space usage is normal, or not.
Ok so.. C:\Windows\winsxs\ is
Ok so..
C:\Windows\winsxs\ is 6.2 GB but nothing in there is more than a GB
C:\Windows\assembly\ is 1.3GB
C:\pagefile.sys is 2.3GB
C:\hiberfil.sys is 2.0GB
- That's it for the main drive, the one I'm concerned with - but...
E:\Symantec\Symantec Endpoing Protection Manager\Inetpub\content\ is 1.8GB
E:\Symantec\Symantec Endpoing Protection Manager\db is 1.3GB
Does that seem normal? Or can
Does that seem normal? Or can I get rid of something so I can install the client..
What is the file name and
What is the file name and what's the correct path ot it?!?
The downloads are a bit confusing..
Is this it?? Symantec_Network_Access_Control_SE_11.0.6_MP2_AllWin_EN.zip
If not could someone tell me how to find it?
Thanks
In Fileconnect
Use the filters to select Endpoint Protection as the product type. It should be clearer then.
sandra
Symantec Endpoint & Mobility Group / Information Development
Don't forget to mark your thread as 'solved' with the answer that best helped you!
The correct file to download...
The correct file to download for you would be :
Symantec_Endpoint_Protection_11.0.6_MP2_Xplat_EN_DVD.zip
Note: To check if your symantec folders are taking more space that actually required, please check the size of the following folders :
For 32bit OS:
1. C:\Documents and Settings\All Users\Application Data\Symantec - if this folder size is too high (approx. above 250-300MB) then find out which folder inside of it takes up the maximum space.
2. C:\Program Files\Common Files\Symantec Shared - if this folder size is too high (approx. above 510-550MB) then find out which folder inside of it takes up the maximum space.
For 64bit OS:
1. C:\Program Data\Symantec
The other 2 folder size that you mentioned :
E:\Symantec\Symantec Endpoing Protection Manager\Inetpub\content\ is 1.8GB
E:\Symantec\Symantec Endpoing Protection Manager\db is 1.3GB
is normal.
~Avinash
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