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SEP 11.0.6005.562 client is not updating

Created: 10 Sep 2013 | 11 comments

MY SEP SERVER IS INSTALLED IN A WINDOWS 2003.BUT ALL THE CLIENTS ARE RUNNING IN WINDOWS 7. MY PROBLEM IS THAT SOME OF MY CLIENT COMPUTERS ARE NOT GETTING UPDATED FROM THE SEP SERVER.WHAT MAY BE THE PROBLEM? PREVIOUSLY IT WAS RUNNING PERFECTLY BUT SUDDENLY IT IS NOT WORKING FOR 3 DAYS..PLEASE HELP ME OUT..

I HAVE CHECKED NETWORK CONNECTIVITY WHICH IS WORKING FINE.FIREWALL IS ALSO OFF.SYSTEM IS PINGING TO THE SERVER.SERIAL NUMBER IS ALSO MATCHED.

Operating Systems:

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Ambesh_444's picture

Hi,

Check this article.

https://www-secure.symantec.com/connect/articles/symantec-endpoint-protection-110-troubleshooting-guide

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

hisohail's picture

Hi,

As per your suggetion I have cheaked the first link.I have attached the file..If you can please help me out..

AttachmentSize
Troubleshooting.txt 7.76 KB
Mithun Sanghavi's picture

Hello,

How many Windows 7 machines are not updating with the definitions?

Since the policies are updating, the communication is perfect. 

Could you upload us the sylink.log from the client machines to check the root cause of the issue:

How to enable Sylink debugging for the Symantec Endpoint Protection 11.x and 12.1 client in the Windows Registry

http://www.symantec.com/docs/TECH104758

Secondly, check this Article:

Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart

http://www.symantec.com/docs/TECH95790

Secondly, on a kind note: It is recommended to the migrate to the Latest version of Symantec Endpoint Protection version 11.0.7300

About Maintaining Consistency of Software Versions throughout a SEP 11 Organization

http://www.symantec.com/business/support/index?page=content&id=TECH131660

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

James007's picture

How many system having problem ?

Symantec Endpoint Protection Manager 11.x is not updating 32 or 64 bit virus definitions.

Article:TECH104721  |  Created: 2008-01-15  |  Updated: 2013-05-17  |  Article URL http://www.symantec.com/docs/TECH104721
Ambesh_444's picture

Hello,

I hope you have recieved your answer.Please mark as solution thread which help you best.

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

SebastianZ's picture

Can you check in the log.liveupdate log on the affected SEP client (or post the log here) - the log will contain entries about all sucessfull or failed attempts while downloading definitions from SEPM. For the log file location on your systems refer to the following Article:

https://www-secure.symantec.com/connect/articles/s...

Another log that will help checking whats happening during the communication between the client and sepm is sylink.log:

How to enable Sylink debugging for the Symantec Endpoint Protection 11.x and 12.1 client in the Windows Registry

http://www.symantec.com/docs/TECH104758

hisohail's picture

HI,

CLIENT IS RUNNING ON WINDOWS 7..THERE IS NO LOG.LIVEUPDATE FILE IN THE DESIRED LOCATION "C:\ProgramData\Symantec\LiveUpdate\Log.Liveupdate"\

BUT I HAVE GOT THE FILE IN THE SERVER WHICH IS RUNNING ON WINDOWS 2003

hisohail's picture

HI,

IN THE SERVER ITS SHOWING

SNAC status:  Not connected or unknown

WHY?