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SEP 11.5 not installing on 2003 Terminal Server

  • 1.  SEP 11.5 not installing on 2003 Terminal Server

    Posted Apr 22, 2010 12:54 PM
    Do I have to remove Terminal Services to install Antivirus?  I have a Windows 2003 Domain controller that is also a Terminal Server.  We just installed a tape backup, but could not get the Backup Exec to install without an Antivirus, and SEP 11 Manager for reporting.  SEP 11 Manger installed fine, but the Antivirus only runs, then quits.  It is never actually installed.  Re-running the setup prompts a reboot requirement.  I've tried running the package created in the manager, tried deploying it from the manager, even tried installing an unmanaged client, rebooting every time as "required."  Once the SEP AV installer told me to close the TS install window to continue, the MS window that says not to close until the install has completed.


  • 2.  RE: SEP 11.5 not installing on 2003 Terminal Server

    Posted Apr 22, 2010 01:10 PM

    Best Practices for Symantec Endpoint Protection on Citrix and Terminal Servers

    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008112414453348


  • 3.  RE: SEP 11.5 not installing on 2003 Terminal Server

    Posted Apr 22, 2010 01:48 PM
    I've read best practices, they do not answer the problem now faced.  20/20 hindsight, and availability of the software before we installed Terminal services would've been great though.


  • 4.  RE: SEP 11.5 not installing on 2003 Terminal Server

    Posted Apr 22, 2010 01:53 PM
    can you post the Instal log
    go to Start - run -%temp%\SEP_INST.log


  • 5.  RE: SEP 11.5 not installing on 2003 Terminal Server

    Posted Apr 22, 2010 02:28 PM
      |   view attached
    None of this is showing up?  Overflow?  How do you want it?

     

    Attachment(s)

    txt
    SEP_INST.LOG_.txt   56 KB 1 version


  • 6.  RE: SEP 11.5 not installing on 2003 Terminal Server

    Posted Apr 22, 2010 02:38 PM
    Thi looks like it only remembers the last time it ran, not all the previous attempts.  It runs and disappears once, then refuses to run again until after a reboot.  I guess I need to reboot, run only once, then paste the log?


  • 7.  RE: SEP 11.5 not installing on 2003 Terminal Server

    Posted Apr 22, 2010 03:27 PM
    Thats right this one just says reboot is required..Everytime the installation log is re-written


  • 8.  RE: SEP 11.5 not installing on 2003 Terminal Server

    Posted Apr 22, 2010 05:07 PM
    Did you try to install the SEP client on the TS from the >Control Panel> ADD or Remove programs and select the tab add new programs?


  • 9.  RE: SEP 11.5 not installing on 2003 Terminal Server

    Posted Apr 22, 2010 08:48 PM
    Follow this Symantec article

    Pending File Rename Operations
    https://www-secure.symantec.com/connect/articles/pending-file-rename-operations


  • 10.  RE: SEP 11.5 not installing on 2003 Terminal Server

    Posted Apr 22, 2010 09:22 PM
      |   view attached
    I have tried to use Add/Remove, even though it is just a throw-back to W2K, there was no difference.  I just ran it again and this log is much larger.  I see the install process move quite a ways, but then it just reverses without explaination.

    Pending file rename operations looks good to know, but I think it is only caused by another issue here.

    Attachment(s)

    txt
    SEP_INST LOG.txt   1.72 MB 1 version


  • 11.  RE: SEP 11.5 not installing on 2003 Terminal Server

    Posted Apr 22, 2010 11:22 PM

    If you are having issues installing make sure there are no other terminal services users connected and there are no disconnected terminal server sessions.


  • 12.  RE: SEP 11.5 not installing on 2003 Terminal Server

    Posted Apr 23, 2010 05:35 AM 
    This is the error in the log

LUCA: InstallLiveUpdate : CreateProcessAndWait( LUCHECK.EXE ) returned 206

Try this

Delete

C:\Program Files\Symantec
C:\Program Files\Common Files\Symantec Shared
C:\Documents and Settings\All users\Application Data\Symantec

Reboot the server try installing again

If doesn't work then follow this docs

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009061614434248



  • 13.  RE: SEP 11.5 not installing on 2003 Terminal Server

    Posted Apr 23, 2010 05:36 PM

    I already have SEP 11 Manager installed, so I cannot delete those directories right now.  I just downloaded the MR6 and will be trying that over the weekend, so I can reinstall SEPM anyway.


  • 14.  RE: SEP 11.5 not installing on 2003 Terminal Server

    Posted Apr 23, 2010 07:03 PM

    I uninstalled SEPM MR5, rebooted and installed SEP 11 MR6 unmanaged successfully.  Updated and rebooted.  Need SEPM, so I will install that and reinstall the Antivirus as managed.  Backup Exec may have interfered here.  I tried to install that before SEP, but it requires SEPM.  LiveUpdate may have already been installed and conflicted.  The live update folder in All Users was the only one left after the SEPM uninstall, so I deleted that manually.

    I think the real fix was just using newer software.


  • 15.  RE: SEP 11.5 not installing on 2003 Terminal Server

    Posted Apr 26, 2010 05:35 PM

    Installed SEPM, created and deployed SEP, it replaced the unmaged client without a hitch.