Endpoint Protection

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  • 1.  SEP 11.X ROLLBACK PROBLEM

    Posted Sep 14, 2009 01:40 AM

    Hi,

    is any one faced the rollback issue during installation of SEP 11.X ?
    If yes , please inform me what all you did to reslove .

    SANDEEP



  • 2.  RE: SEP 11.X ROLLBACK PROBLEM

    Posted Sep 14, 2009 02:13 AM
    ___________________________________________________________
    Check the Install log and paste it here.

    Go to Start>Run and type %temp%.
    In the temp folder you would find the log SEP_INST
    Find "return value 3" and paste atleast 10-15 lines above that error.

    ____________________________________________________________
      If ur pc infected with virus then

    map the C:\ to some computer ( which has sep n updated virus defs ) a manually scan it or run Nortonsecurityscan.exe NSS tool.
    ftp://ftp.symantec.com/misc/tools/nss/NortonSecurityScan.exe
    http://www.symantec.com/content/en/us/global/removal_tool/threat_writeups/NortonSecurityScan.exe
    ____________________________________________________________

    Use Cleanwipe & remove SEP. 
    Or Remove manually
    http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/5db8e519e16d42f2882573290005aa1d?OpenDocument

    Then try to install SEP.
    ____________________________________________________________


  • 3.  RE: SEP 11.X ROLLBACK PROBLEM

    Posted Sep 14, 2009 02:15 AM
    system is not infected and i have already run cleanwipe , no nav.

    Please elaborate your 4th line of  your post.


  • 4.  RE: SEP 11.X ROLLBACK PROBLEM

    Posted Sep 14, 2009 02:44 AM
    Go to Start--->Run--->Type %temp%

    Search for sep_inst.log file. Look(find) for "return value 3" - lines above should tell you what's the problem with installation. 

    It will be some thing like this...
    __________________________________________
    .......
    .......
    Action ended 16:24:32: INSTALL. Return value 3.
    ......
    ......
    ___________________________________________
     

    Paste the log here... we can analyze the problem.


  • 5.  RE: SEP 11.X ROLLBACK PROBLEM

    Posted Sep 14, 2009 03:02 AM
    try this:

     
    Try the step in  sequence:

    1.Uninstall Live update ( If it is there in Add Remove program)

    2. Delete the following folders (if they exist):
      C:\Program Files\Symantec
      C:\Program Files\Symantec Antivirus
      C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate

    3.  Install LiveUpdate by running the following file from CD1:     \SEP\LUSETUP.EXE

    4. Install Symantec Endpoint Protection. from CD 1\SEP Folder\Setup.exe ( as an unmanged Client )

    Follow the steps to make the Client managed
    How to change a Symantec Endpoint Protection client from unmanaged to managed
     
    1.Copy of the file Sylink.xml from the server from C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\agent\
    2. On the client computer , click Start > Run, type smc -stop, and click OK.
    3. Copy the Sylink.xml into the C:\Program Files\Symantec\Symantec Endpoint Protection folder, and replace any existing Sylink.xml file.
    4. Click Start > Run, type smc -start, and click OK.