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SEP 11.X ROLLBACK PROBLEM

Updated: 09 Jul 2010 | 5 comments
sansri's picture
sansri
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Hi,

is any one faced the rollback issue during installation of SEP 11.X ?
If yes , please inform me what all you did to reslove .

SANDEEP

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sansri's picture
13
Sep
2009
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sansri

Hi, is any one faced the

Hi,

is any one faced the rollback issue during installation of SEP 11.X ?
If yes , please inform me what all you did to reslove .

SANDEEP

Sandeep

pete_4u2002's picture
13
Sep
2009
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pete_4u2002
Symantec Employee

can you paste the

can you paste the sep_inst.log here, it will be located at start--> run --> %temp% folder

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

Prachand's picture
14
Sep
2009
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Prachand
Trusted Advisor

The SEP Inst.log is a big

The SEP Inst.log is a big file. If you are not able to paste the entire log  then  search for return value 3 and paste 5-6 lines above and below it.

Else try...

Try the step in  sequence:

1.Uninstall Live update ( If it is there in Add Remove program)

2. Delete the following folders (if they exist):
  C:\Program Files\Symantec
  C:\Program Files\Symantec Antivirus
  C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate

3.  Install LiveUpdate by running the following file from CD1: \SEP\LUSETUP.EXE

4. Install Symantec Endpoint Protection. from CD 1\SEP Folder\Setup.exe ( as an unmanged Client )

Follow the steps to make the Client managed

How to change a Symantec Endpoint Protection client from unmanaged to managed
 
1.Copy of the file Sylink.xml from the server from C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\agent\
2. On the client computer , click Start > Run, type smc -stop, and click OK.
3. Copy the Sylink.xml into the C:\Program Files\Symantec\Symantec Endpoint Protection folder, and replace any existing Sylink.xml file.
4. Click Start > Run, type smc -start, and click OK.

Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)

Rahul123's picture
08
Jan
2010
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Rahul123

I am also facing the same

I am also facing the same problem in a client machine.  Even after doing all the suggestions provided on the forum, my problem still persist.

Is there anyone to give me anymore suggestions?

AravindKM's picture
08
Jan
2010
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AravindKM

Rahul pls create a new thread

Rahul pls create a new thread for your problem .Attach your SEP_Inst.log also. Since these are old threads most of the people will ignore it.For creating a new thread pls click here 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

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