Kindly provide SEP 11.x to SEP 12.1 Upgrade process.
you can check this artical,
https://www-secure.symantec.com/connect/articles/sep-11x-sep-121-upgrade-process-graphical-overview
few more links
System Requirements for Symantec Endpoint Protection and Network Access Control 12.1 Release Update 1 (RU1)
http://www.symantec.com/docs/TECH174720
Upgrading or migrating to Symantec Endpoint Protection 12.1.1000 (RU1)
http://www.symantec.com/business/support/index?page=content&id=TECH174545
Additional articles:
http://www.symantec.com/docs/TECH163707 http://www.symantec.com/docs/TECH163602 http://www.symantec.com/docs/TECH162623 https://www-secure.symantec.com/connect/articles/how-upgrade-your-sep11-license-sep12-online
Go through this URL and you will find everything:
http://www.symantec.com/business/support/index?page=content&id=TECH176260&actp=search&viewlocale=en_US&searchid=1333291073099
Thanks AR for sharing this URL.