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SEP 12 and Firefox 10.0.1

Updated: 16 Feb 2012 | 13 comments
mon_raralio's picture
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This issue has been solved. See solution.

See screenshot:

Tried the Check Now. No updates. So, how soon can we expect this incompatibility to disappear? Just an estimate. Not asking for any commitments here.

 

Comments

Idimple's picture
14
Feb
2012
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Hello, This is the known

Hello,

This is the known issue,

Please check out the below link,

http://www.symantec.com/business/support/index?page=content&id=TECH163124

Your satisfaction is very important to us.If you find above information helpful or it has resolved your issue...please mark it accordingly :)
Srikanth_Subra's picture
14
Feb
2012
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I dont think this will create

I dont think this will create any issues?

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

Chetan Savade's picture
14
Feb
2012
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Hi,I think you should check

Hi,

I think you should check with SEP 12.1 RU1

Improved security and performance

Release Update 1 includes the following enhancements:

  • The Firewall policy provides better support for mobile broadband adapters. The firewall is compatible with NDIS6 interfaces on Windows Vista and later.
  • Browser intrusion prevention in the Intrusion Prevention policy is compatible with Firefox 5, Firefox 6, and Firefox 7.
  • You can specify exceptions for a manual scan, Auto-Protect scan, or both.

Check following article for more details

http://www.symantec.com/docs/TECH174565 

Thanks and Regards, 

Chetan Savade

Technical Support Analyst,

End Point Security, Enterprise Technical Support

Cakalaky's picture
14
Feb
2012
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That won't help since it is

That won't help since it is stating it is compatible with  "Firefox 5, Firefox 6, and Firefox 7."   This customer is using Firefox 10. 

Jason1222's picture
14
Feb
2012
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Indeed Cakalaky is correct

Althought it states only up to FireFox 7, IPS is working up until FireFox 9.

I have both installed, Firefox 10 and SEP 12.1 RU1 and the same problem persists, the IPS add-on is not working.

mon_raralio's picture
16
Feb
2012
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Not actually a solution but...

This is probably what we can do at best:

Run SEP without that one component. Then wait for the new update from Symantec. Afterall, we do have lots of clients with the AV component only. Due to memory and CPU limitations.

“Your most unhappy customers are your greatest source of learning.”

Chetan Savade's picture
15
Feb
2012
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Hi, Firefox 10 is not

Hi,

Firefox 10 is not supported at this point, may be in the future release it would be supported.

 

Thanks and Regards, 

Chetan Savade

Technical Support Analyst,

End Point Security, Enterprise Technical Support

mon_raralio's picture
15
Feb
2012
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Workaround?

Is there a way to force SEP on Firefox?

“Your most unhappy customers are your greatest source of learning.”

Simpson Homer's picture
15
Feb
2012
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Workaround would be to use

Workaround would be to use the version of firefox which are compatible with SEP at this time

 

■ Firefox 3.6, 4.0

Srikanth_Subra's picture
15
Feb
2012
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Using latest version is to

Using latest version is to use the latest feature..then why we need to go back to old version?

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

Simpson Homer's picture
15
Feb
2012
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That's a workaround. The

That's a workaround. The solution would be to upgrade SEP once the new patch supporting that version of Firefox is out.

Srikanth_Subra's picture
15
Feb
2012
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Ok...

Ok...

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

John Cooperfield's picture
16
Feb
2012
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If you received understanding/help/workaround/solution, ,,

...please remember to mark a post as a solution.   Not this post! :-)

Thanks