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  • 1.  SEP 12 causing BSOD

    Posted Jun 10, 2011 04:25 PM

    I am getting SYSTEM_THREAD_EXCEPTION_NOT_HANDLED teefer2.sys causing BSOD on brand new Dell latitude e6420 laptop with Windows 7 Profession x 64.  I am running SEP v12.0.1001.95



  • 2.  RE: SEP 12 causing BSOD

    Trusted Advisor
    Posted Jun 13, 2011 08:48 AM

    Hello,

    Was this working previously?

    Is this the only machine having issue?

    Did this issue happen upon upgrading from the earlier version of SEP 12.0.122?

    I hope you are positively using SEP 12.0.1001.

    The older version of SEP 12 are not compatible with Windows 7..So make sure you are using the version 12.0.1001.95.

     

    If you have installed SEP SBE 12.0.1001, I would recommend opening a case with support. They can provide you the Cleanwipe tool for the complete removal of all the SEP installs on this system.  Once all remnants of SEP are removed then reinstall the SEP 12 client. 

    Online Portal - https://mysupport.symantec.com/

     

    You can log a case on web portal as well.

    QuickStart Guide - Create and Manage Support Cases in SymWISE

    http://www.symantec.com/docs/HOWTO31132

    How to update a support case and upload diagnostic files with MySupport

    http://www.symantec.com/docs/TECH71023